Cohen Clinic Office Coordinator

About the role

The Steven A. Cohen Military Family Clinic at Metrocare is part of the Cohen Veterans Network, a national nonprofit network of clinics designed to strengthen mental health outcomes and complement existing support for veterans and military families. We break down barriers to care for veterans, including those from the National Guard and Reserves, active duty, and their families by providing timely access to high-quality care regardless of discharge status or ability to pay.

Responsibilities

• Serves as the receptionist for the clinic, greeting and appropriately directing clients, potential clients, visitors, vendors, and staff.
• Answers and directs incoming clinic calls and emails, triaging and determining needs and connecting to appropriate staff.
• Congnitions client scheduling, including communicating with clients and staff.
• Enters and updates client information and/or documents in the electronic health record and other tracking systems.
• Fully documents activities in the electronic health record and/or tracking systems within required timeframes.
• Performs general office duties such as monitoring/distributing faxes, mail, or other documentation.
• Coyrates with the medical records team, assisting as needed with release of information process.
• Provides information on supports and services provided by the clinic.
• Aids in maintaining cleanliness, organization, and operation of facility.
• Maintains required productivity levels as outlined in clinic and network policies.
• Attends relevant meetings and attends/completes relevant trainings.
• Maintains high standards of privacy in accordance with HIPAA guidelines.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED with a minimum of 2 years of customer service experience required.
• Experience in medical or behavioral health settings preferred.
• Experience working with a military or veteran population is preferred.
• Bilingual (Spanish, English) language skills are preferred.

Competencies

• Highly developed customer service skills.
• Able to handle high volume of telephone calls.
• Exhibits good judgment, professionalism, cultural humility, strong interpersonal skills, a collaborative style, high integrity, and a positive attitude.
• Establishes positive and productive working relationships; generates trust; openly gives and receives honest, balanced feedback.
• Exhibits awareness of and responsiveness to cultural considerations including but not limited to race and ethnicity, gender, sexual orientation, and religion/spirituality.
• Communicates clearly, effectively, and appropriately via oral and written means.
• Works with reports and numbers.
• Reasons analytically, including setting work priorities and creating and evaluating solutions to work-related problems.
• Interprets and applies all applicable policies, procedures, rules and regulations.
• Uses computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Utilizes Internet for resources.

Physical Demands

• Sitting - Frequent
• Walking - Frequent
• Lifting (Up to 15 pounds) - Frequent

Work Environment

• The noise level may vary between low and mild.
• Service animals may be present in the clinic.

Benefits

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retail Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend – 6% of the base salary
• Many other benefits