Coffee Shop Department Manager

Additional Considerations (if Any)

About the role

The Coffee Shop Department Manager at Hy-Vee is responsible for setting department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. This role also involves coordinating the delivery of the freshest and best quality product at a competitive retail price, and maintaining a positive company image by providing courteous, friendly, and efficient customer service.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Affords assistance to customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director, determines weekly work schedule and establishes a daily work plan for the department, inspects signage and displays for quality and quantity of merchandise and orders product for replenishment, handles and satisfies customer issues, communicates with employees regarding sales and ideas, figures retail pricing and ensures correct pricing, extends invoices, posts invoices, and oversees department bookkeeping procedures, analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads, conducts inventory of the department, plans displays, promotions, and determines pre-orders, ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product, understands and troubleshoots equipment and ensures maintenance is performed, ensures store appearance and equipment are maintained in a consistent manner, completes and implements, successfully, from Advanced Store Training, maintains consistent speed of service to the customer by ensuring all store-staffing requirements are met, maintains strict adherence to department and company guidelines related to personal hygiene and dress, adheres to company policies and individual store guidelines, reports to work when scheduled and on time.

Qualifications

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.
• Education and Experience: High school or equivalent experience from on-the-job training and sanitation courses. Over one year of related work experience.

Skills

• Ability to do arithmetic calculations involving fractions, decimals, and percentages.

Benefits

Job is not specified as having any specific benefits.

Pay

Not specified.

Schedule

Not specified.