Coffee Shop Manager

About the role

The Coffee Shop Manager oversees the daily operations of the coffee shop, ensuring exceptional customer experiences, high-quality beverages and food, and efficient staff management. This role combines leadership, operational oversight, and a passion for coffee culture to create a welcoming environment for customers and a productive, motivated team.

Responsibilities

• Oversees daily shop operations, including opening and closing procedures.
• Recruits, hires, trains, mentors and manages performance of baristas and other staff members.
• Schedules team members efficiently to meet business demands and labor budgets.
• Conducts performance reviews and provides ongoing coaching.
• Manages inventory levels, places orders, and manages vendor relationships.
• Ensures equipment is maintained and functioning properly.
• Implements and maintains operational standards, procedures, and cleanliness.
• Ensures all beverages and food items meet company quality standards.
• Addresses and resolves customer concerns promptly and professionally.
• Maintains clear, consistent communication with staff, management, and vendors.
• Effectively communicates company policies, procedures, and expectations.
• Maintains an environment which adheres all aspects of serving safe food and beverages.
• Promotes teamwork, collaboration, multitasking, problem solving and working in a fast-paced environment.
• Supports convenience store operations as needed, including:
• Operating POS for store transactions.
• Assisting customers with purchases and inquiries.
• Stocking shelves and maintaining product displays.
• Maintaining cleanliness and organization in the store.
• Reports for work in a timely manner when scheduled.
• Assists with other duties as assigned.

Requirements

• Bosselman offers on-demand pay (access to earned but not yet paid wages) through Oversees daily shop operations, including opening and closing procedures.
• Must have reliable transportation.
• Basic math and computer skills for POS and reporting purposes.
• Maintain a professional, positive attitude.
• Excellent customer service, communication, and interpersonal abilities.
• Strong leadership and team management skills.
• Ability to promote teamwork, collaboration, multitasking, problem solving and working in a fast-paced environment.
• Food safe certified through accredited program recognized by the state in which the store operates/ability to become certified within the training period.
• Willing and able to work early mornings, holidays, weekends, and flexible shifts.
• Must be able to communicate in English.

Qualifications

• High school diploma or general education degree (GED).
• Previous management experience in a coffee shop or restaurant preferred.

Skills

• Leadership and team management skills.
• Customer service and communication skills.
• Operational oversight and management skills.
• Inventory management and maintenance skills.
• Problem-solving and multitasking skills.
• Physical stamina and ability to work in a fast-paced environment.
• Food safety certification.

Benefits

• Paid vacation.
• 401K and matching contributions.
• Health, dental and vision insurance.
• Short and long term disability insurance.
• Life insurance.
• A clearly defined path for growth.
• On-demand pay with PayActiv (access to earned but not yet paid wages).
• Many other benefits.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.