Coffee Shop Manager

About the role

Oversee the daily operations of the coffee shop, ensuring exceptional customer experiences, high-quality beverages and food, and efficient staff management. This role combines leadership, operational oversight, and a passion for coffee culture to create a welcoming environment for customers and a productive, motivated team. You will also be cross-trained to support convenience store operations and assist with store functions as needed.

Responsibilities

• Oversee daily shop operations, including opening and closing procedures.
• Recruit, hire, train, mentor, and manage performance of baristas and other staff members.
• Schedule team members efficiently to meet business demands and labor budgets.
• Conduct performance reviews and provide ongoing coaching.
• Manage inventory levels, place orders, and manage vendor relationships.
• Ensure equipment is maintained and functioning properly.
• Implement and maintain operational standards, procedures, and cleanliness.
• Ensure all beverages and food items meet company quality standards.
• Address and resolve customer concerns promptly and professionally.
• Manage cash handling and daily deposits.
• Monitor and drive sales, labor costs, food and beverage margins, and other key performance metrics through active performance management.
• Assist with cost control to meet profitability goals.
• Maintain clear, consistent communication with staff, management, and vendors.
• Effectively communicate company policies, procedures, and expectations.
• Ensure an environment which adheres to all aspects of serving safe food and beverages.
• Practice all company safety procedures to ensure a safe environment for team members and customers.
• Provide friendly and competent customer service.
• Support convenience store operations as needed, including:
  • Operating POS for store transactions.
  • Assisting customers with purchases and inquiries.
  • Stocking shelves and maintaining product displays.
  • Maintaining cleanliness and organization in the store.
• Report for work in a timely manner when scheduled.
• Assist with other duties as assigned.

Supervisory Responsibilities

This role provides direct supervision to a team of staff members.

Requirements

• High school diploma or general education degree (GED).
• Previous management experience in a coffee shop or restaurant preferred.
• Must have reliable transportation.
• Basic math and computer skills for POS and reporting purposes.
• Food safe certified through an accredited program recognized by the state in which the store operates or ability to become certified within the training period.
• Willing and able to work early mornings, holidays, weekends, and flexible shifts.
• Must be able to communicate in English.

Qualifications

• Maintain a professional, positive attitude.
• Excellent customer service, communication, and interpersonal abilities.
• Strong leadership and team management skills.
• Ability to promote teamwork, collaboration, multitasking, problem-solving, and working in a fast-paced environment.

Physical Requirements

The physical demands described here are representative of those that must be met by the Coffee Shop Manager to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• Must occasionally lift and/or move up to 50 lbs.
• Frequently required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, sit, climb or balance, stoop, kneel, crouch or crawl, talk, and hear.
• Physical attendance at the primary work location is required.

Benefits

• Paid vacation
• 401K and matching contributions
• Health, dental, and vision insurance
• Short and long-term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!