Starbucks Coffee Shop Department Manager

Additional Considerations (if Any)

About the role

The Coffee Shop Department Manager at Hy-Vee is responsible for setting department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. This role also involves coordinating the delivery of the freshest and best quality product at a competitive retail price, and maintaining a positive company image by providing courteous, friendly, and efficient customer service.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Affords assistance to customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Handles and satisfies customer issues.
• Communicates with employees regarding sales and ideas.
• Fills displays and works in the sales area.
• Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
• Performs departmental duties as needed.
• Assists in other areas of store as needed.
• Completes and implements, successfully, from Advanced Store Training.
• Maintains consistent speed of service to the customer by ensuring all store-staffing requirements are met.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Qualifications

• High school or equivalent experience from on-the-job training and sanitation courses.
• Over one year of related work experience.
• Supervisory responsibilities (direct reports).

Skills

• Solves practical problems; variety of variables with limited standardization; interpret instructions.
• Does arithmetic calculations involving fractions, decimals, and percentages.
• Possesses the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.

Benefits

Financial responsibility, confidentiality, and access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.

Pay

Salary range based on experience and qualifications.

Schedule

Variable schedule to accommodate store operations.

Contact Information

Apply today for this exciting opportunity.

Employment is contingent upon the successful completion of a pre employment drug screen.