Code Compliance Technician

About the Role

Incumbents operate in a busy environment with a high volume of customers and must possess integrity, dependability, time management, and organizational skills. The role involves providing superior customer service support to the general public via phone, email, and in-person interactions, as well as coordinating administrative duties for the Public Works Department permit process. Incumbents maintain official records and assist in administering the department's standard operating policies and procedures.

Responsibilities

• Schedules inspections and assists in the enforcement of ordinances pertaining to zoning, health and safety, mobility, and parking.
• Prepares, processes, and issues violations and permits.
• Provides accurate technical guidance and assistance to the public and various groups on planning and permitting matters.
• Supports the Chief Building Official for boards and commission meetings, including assembling packets, attending meetings after hours, conducting background research, preparing agendas, posting notices, maintaining records, and performing general administrative duties.
• Delivers exceptional customer service to the public, contractors, and other internal/external agencies through in-person, phone, or email interactions; mediates and resolves disputes and conflicts.
• Facilitates operations related to building plan submission and approvals by assisting contractors and residents with applications and returning approved/non-approved plans.
• Prepares, maintains, scans, revises, and updates reports, forms, case files, applications, plans, and other paperwork; enters and retrieves information from databases and online management systems.
• Advises and assists in the implementation and operation of new online permit software.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED and two (2) years of related experience in the assigned area of responsibility; or an equivalent combination of education and experience.
• Valid Texas driver's license may be required depending on assignment.
• Must pass a background check, drug screen, physical exam, and reference check prior to hiring.

Knowledge

• Standard practices, methods, and materials of assigned work.
• Filing and record-keeping principles.
• Occupational hazards and applicable safety principles and practices.
• Uses and properties of supplies and equipment.
• Applicable federal, state, and local laws, codes, and regulations.
• Customer service and conflict resolution principles.
• Computers and applicable software.

Skills

• Conducting inspections, identifying violations, and enforcing ordinances.
• Issuing permits and preparing, organizing, and maintaining reports and documents.
• Performing basic research, compiling, and assembling data.
• Organizing and maintaining records and files.
• Operating assigned tools and equipment.
• Interpreting and applying applicable laws, codes, regulations, and standards.
• Providing customer service and utilizing communication and interpersonal skills.
• Utilizing a computer and relevant software applications.

Physical Requirements

Work is primarily in an office environment. Positions in this class typically require:

• Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.
• Light Work: Exerting up to 20 pounds of force occasionally, and/or in excess of 10 pounds of force constantly to move objects.