Cocktail Server, Zouk Nightclub

Summary Statement

Model Cocktail Server, Zouk is responsible for beverage service of all VIP tables and seating areas in a high-volume restaurant, bar, lounge or pool. Primary Job Duties:

• Greet, serve, interact and entertain guests courteously and in a timely manner with an upbeat attitude.
• Respond to guest inquiries and requests, concerns and complaints regarding beverages and correct and resolve in a courteous and respectful manner.
• Anticipate guest needs and inform guest about venues, menus, specials, pricing and directions.
• Strong knowledge of portion control and product identification.
• Knowledgeable about our food, beverages and other company functions and services.
• Recognize and cultivate regular guests and repeat business.
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift.
• Organize and prioritize service per appropriate service sequence.
• Prompt delivery of all beverages to appropriate tables and assigned work area(s).
• Comply with all safety and health department procedures and all state and federal liquor laws.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and performs model/presenter tasks.
• Aid in the development of promotional plans in order to increase business levels and sales.
• Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from venue.
• Assist in marketing efforts via social media.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications

• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Preferred: Working knowledge of POS system (ex: Micros, UrVenue, etc.).
• Employ with safe alcohol service, sanitation and safety protocol.
• Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.
• Previous experience working in a dayclub and/or nightclub.
• Previous experience modeling and beverage presentation.
• Previous experience working in a large, luxury resort setting.
• At least 21 years of age.
• At least one year of customer service experience.

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.
• Food Handler Card.
• Alcohol Awareness Card.
• Nevada Gaming Registration.

Physical Demands

• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 15 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Resorts World Las Vegas Core Non-Negligable Responsibilities

• No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home.
• If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.