Cocktail Server, Zouk

About the Role

As a Model Cocktail Server at Zouk, you will be responsible for beverage service of all VIP tables and seating areas in a high-volume restaurant, bar, lounge, or pool environment.

Responsibilities

• Greet, serve, interact, and entertain guests courteously and in a timely manner with an upbeat attitude.
• Respond to guest inquiries, requests, concerns, and complaints regarding beverages, and resolve them in a courteous and respectful manner.
• Anticipate guest needs and inform them about venues, menus, specials, pricing, and directions.
• Demonstrate strong knowledge of portion control and product identification.
• Be knowledgeable about food, beverages, and other company functions and services.
• Recognize and cultivate regular guests to build repeat business.
• Maintain line of sight and atmosphere control by circulating through your work area throughout the shift.
• Organize and prioritize service per appropriate service sequence.
• Ensure prompt delivery of all beverages to appropriate tables and assigned work areas.
• Comply with all safety and health department procedures and state and federal liquor laws.
• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns, and advertising; perform model/presenter tasks.
• Assist in the development of promotional plans to increase business levels and sales.
• Pose for pictures as requested by management, appear in uniform or designated (logo) apparel for promotional activities at or away from the venue.
• Participate and appear in marketing, publicity, or media materials.
• Maintain social platforms as indicated by management; post events, communications, and participate in marketing campaigns via social media.
• Submit guests to the venue’s guest list, handle table reservations, and focus on developing a personal clientele list.
• Obtain and maintain position-specific licensing.
• Use a personal device/cellular phone for job-related operational tasks, duties, and review of company documents.
• Perform other duties as assigned.

Requirements

• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.

Preferred Qualifications

• Working knowledge of POS systems (e.g., Micros, UrVenue).
• Experience with safe alcohol service, sanitation, and safety protocols.
• Strong knowledge of spirits, wine, champagne, beer, and mixed cocktails.
• Previous experience working in a dayclub, nightclub, or large luxury resort setting.
• Previous experience modeling and beverage presentation.

Minimum Qualifications

• At least 21 years of age.
• At least one year of customer service experience.
• Proof of eligibility to work in the United States.
• Required licenses: Food Handler Card, Alcohol Awareness Card, Nevada Gaming Registration.

Physical Demands

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged periods of sitting and standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 15 lbs.
• Eye/hand coordination.
• Ability to comply with policies and procedures, job descriptions, daily memorandums, chemical labels (SDS), and other instructions.

Core Responsibilities

At Resorts World Las Vegas, all team members are ambassadors and are expected to adhere to the following core non-negotiable responsibilities:

• Everyone is an Ambassador: Treat the property like your own home. Ensure no one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety: Address safety concerns by correcting them or notifying the appropriate department or individual.
• Everyone works in Security: If you see something, say something. Notify the appropriate department or individual if you observe a security concern.
• Everyone works in EVS: Pick up trash on the floor. For larger messes, notify the appropriate department or individual.
• Everyone works in Guest Experience: Assist guests with a smile. If a guest needs more help than you can provide, notify the appropriate department or individual.