Cocktail Server-Varsity

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division fosters a fun and upbeat work culture with no shortage of opportunities. For more details, see our careers page.

About the role

This role involves anticipating and responding to guests' needs, suggestingively selling beverages and menu items, taking orders, answering questions, making recommendations, up-selling liquors, delivering drinks, maintaining line of sight/atmosphere control, removing dirty glasses and dishes, keeping tables clean, cleaning spills, ensuring responsible alcohol service, and assisting other servers and staff.

Responsibilities

• Anticipate and respond to guests’ needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, up-sell liquors
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses and dishes from tables including the lifting/moving of bus tubs up to 25lbs.
• Keep tables clean/wiped
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Keep current on all standard operating procedures
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
• Receive payment and process cash, credit card or Traveler’s check transactions according to HOB policy
• Avoid comp and void checks according to HOB policy
• Absorb and process tips
• Absorb and process gratuities
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