Cocktail Server

Position Summary

Responsible for providing exemplary guest service by taking and delivering beverage orders.

Essential Functions

• Provides exemplary guest service to all CWCR guests
• Takes guest alcohol and non-alcohol orders, calculates accurate cost totals, collects payment from guest, counts back correct change, and delivers drink to guest
• Maintains cleanliness and adequately stocked supplies at beverage stations
• Carries a full tray of drinks to assure expedient service to our guest
• Serves wine and bottled or draft beer
• Serves snacks or food items to customers
• Operates Point of Sales (POS) system and collects money for drinks served
• Checks identification of customers to verify age requirement for purchase of alcohol
• Performs all opening, closing, cleaning, and stocking responsibilities at the end of the shift
• Maintains overall cleanliness and appearance of designated area of responsibility
• Performs all opening, closing, cleaning, and stocking responsibilities
• Affords assistance to other floor personnel on an as needed basis, including bartending
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services
• Provides input or recommendations for improvements and changes in processes or services
• All other duties as assigned

Requirements

• Must be 21 or older
• High school diploma or GED preferred
• One year of experience as a server preferred
• Experience with Point of Sale (POS) systems preferred
• Must obtain a Siletz Tribal Gaming License
• Must have OLCC temporary permit before start date and obtain OLCC Permit within 45 days of the start date
• Must have a Food Handlers Permit within 30 days of start date
• Must obtain VIP (Visually Intoxicated Persons) Permit within 45 days of employment
• Knowledge of regulations governing food preparation and service
• Knowledge of alcoholic beverages
• Basic math skills

Physical Demands

• Stand Constantly
• Walk Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Occasionally Climb
• Occasionally Squat or Kneel
• Frequently Lift/Carry 10 lbs or less
• Frequently 11-20 lbs
• Frequently 21-50 lbs
• Frequently Over 100 lbs
• Occasionally Push/Pull 12 lbs or less
• Occasionally Push/Pull 13-25 lbs
• Occasionally Push/Pull 26-40 lbs
• Occasionally Push/Pull 41-100 lbs

Working Conditions

• Busy gaming environment with multiple distractions
• May work on the gaming floor
• Work environment is usually moderate to loud
• Subject to smoke and its effects
• Passes a pre-employment drug screen
• Completes a background investigation
• Completes a 180-day introductory period