Cocktail Server

About the role

The Cocktail Server is responsible for delivering prompt, courteous, and elevated beverage service in the cocktail lounge and bar areas while creating a refined and attentive guest experience.

Responsibilities

• Greet guests professionally and provide attentive beverage service.
• Take and accurately enter beverage orders into the POS system.
• Serve alcoholic and non-alcoholic beverages in accordance with company standards and local liquor laws.
• Maintain strong knowledge of cocktails, spirits, wine, beer, and beverage menus.
• Confidently give beverage and pairings recommendations, and upsell premium products when appropriate.
• Monitor guest satisfaction and beverage needs, proactively anticipate guest needs, and provide timely service throughout the guest experience.
• As appropriate, verify guest age and follow all responsible alcohol service guidelines.
• Communicate effectively with bartenders, servers, hosts, and managers to ensure smooth service.
• Maintain cleanliness and organization of service stations, lounge areas, and guest-facing spaces.
• Handle guest concerns professionally and escalate issues to management when necessary.
• Process guest payments and maintain accurate cash handling procedures.
• Assist with opening, closing, stocking, polishing glassware, and side work duties.
• Maintain compliance with health, safety, sanitation, and alcohol service regulations.
• All Other Duties as Assigned

Qualifications

• Ability to provide attentive, personalized service in a fine dining environment.
• Strong knowledge of cocktails, spirits, wine, beer, and beverage presentation.
• Ability to explain menu offerings and make appropriate beverage recommendations.
• Understanding of responsible alcohol service practices.
• Strong verbal communication and interpersonal skills.
• Ability to work effectively with front-of-house and bar teams.
• Composure and professionalism during high-volume service periods.
• Strong attention to detail and accuracy.
• Ability to manage multiple tables and guest requests simultaneously and efficiently.
• Strong time management and prioritization skills.
• Commitment to professional appearance and grooming standards.
• Demonstrate reliability, punctuality, and strong work ethic.
• Proficient with cash handling and payment processing using POS systems.
• Strong organizational skills and self-direction.
• Ability to build positive working relationships with team members and guests.
• Adaptability in a fast-paced, changing environment.
• Professional, polished, and outgoing demeanor.
• Flexible schedule availability, including evenings, weekends, and holidays.