Cocktail Server

Essential Duties and Responsibilities

• Approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Engages and creates a positive experience for guests.
• Verifies identification and age requirements of customers.
• Recommends a variety of popular and creative cocktails and is familiar with different types of wine and beer.
• Takes guest orders and input into POS system, run food, bus tables, helping other servers as needed.
• Makes drink suggestions based on customer tastes and preferences.
• Collects payments from guests, processes credit card transactions, and accurately manages cash transactions, settling tabs using the POS system.
• Maintains a friendly attitude, attending all guests in an efficient and prompt manner.
• Demonstrates a thorough knowledge of food and beverage products, menus, and promotions.
• Provides guests with information about facilities, attractions, and activities in or outside the property.
• Stays current and up to date with all hotel’s special events.
• Projects a professional manner with an emphasis on hospitality and guest service.
• Handles guest complaints and solve problem to the degree possible.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of serving and customer service experience required, hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
• Knowledge of reservation and POS systems.
• Ability to work with computers and good knowledge of operating software preferred.
• Must be able to multi-task and be detail oriented.
• Must be a team player.