Cocktail Server (PM Shifts, Part Time) - InterContinental Houston

About the role

Provide fast and courteous service for food and beverages to guests and ensure quality of food and beverage presentation per established standards.

Responsibilities

• Financial Returns Alert
  • Outlet Management of any service and/or safety issues.
  • Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
  • Promote house drinks and utilize up-selling skills to maximize revenues.
  • May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.
• People
  • Prepare beverages for service to hotel guests and present beverages according to established head presentation standards.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
• Guest Experience
  • Greet guests pleasantly as they approach the bar.
  • Take beverage and food orders in a prompt and professional manner.
  • Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting alcoholic beverage service is questionable.
• Responsible Business
  • Clear and clean tables in a prompted efficient manner.
  • Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
  • Perform side-work, and any other opening or closing duties as required.
  • Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies.
  • Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.).
  • Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation.
  • Sweep and mop bar floor after shift.
  • Wipe down counters, equipment, stools, chairs, tables, and other areas as required.

Qualifications and Requirements

• Basic reading, writing and math skills.
• Food and bar service experience with general knowledge of restaurant and bar operations.
• Knowledge of alcoholic beverages is preferred.
• Must meet state legal age requirements.
• Must speak fluent English.

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business. The tipped hourly pay rate for this Hourly role is $5.00. This rate is only applicable for jobs to be performed in Houston, Texas. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.