AM Cocktail Server (Part-Time)
Marcus Hotels & Resorts · Milwaukee, WI · Today
On-siteManagementPart-time
About the Role
As a Cocktail Server, you will work in a social environment where you have the opportunity to connect with guests and build relationships. You will provide food and beverage service to guests in a friendly and timely manner.
Responsibilities
- Check and maintain proper set-up and cleanliness of service station before, during, and after shift.
- Greet guests in a timely, friendly, and courteous manner and explain all specials, promotions, and snacks.
- Take orders, recite selection of all call and premium brands as requested—requires memorization of all available drinks, beer, and taps.
- Provide appropriate snack and garnish with all beverages.
- Input orders into point of sale system in a timely fashion to inform bartender an order was made.
- Maintain cleanliness of guest tables and assist with the bar area.
- Replenish beverages as requested, frequently checking back with guests to inquire about satisfaction.
- Present the guest with the check promptly, thank them, and invite them to return.
- Perform all assigned side work and complete daily checklist.
- Perform general cleaning tasks using standard cleaning products to adhere to health standards.
- Maintain condition and cleanliness of work area.
- Perform other duties and responsibilities as requested, including special guest requests.
Requirements
- Morning/AM availability is required, as well as weekends.
- Basic knowledge of food and beverage preparation and service of various alcoholic beverages.
- Knowledge of appropriate table settings, service ware, and menu items.
- Ability to read, speak, and write English to understand menus, communicate with guests, and take orders.
- Ability to remember, recite, and promote a variety of menu items.
- Ability to transport trays weighing up to 40 lbs. through a crowded room continuously throughout shift.
- Adhere to all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
- Maintain a positive attitude and work as a team player.
- Ability to remain motivated during busy and slow periods within shift.
- Cash handling and self-banking position; requires ability to maintain funds and accurately count back change.
- Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check.
- Ability to obtain any government-required license or certificate.
Qualifications
- No prior experience required.
- TIPS and Bartender certification preferred.