Cocktail Server - Hotel Paso Del Norte - El Paso, TX

Hourly Pay: $5.25 per hour, based on experience and qualifications

About the Role

As a Cocktail Server at Hotel Paso Del Norte you will play a crucial role in delivering exceptional service to our guests in a vibrant and upscale environment. Your primary responsibility will be to provide a memorable dining and drinking experience by serving a variety of cocktails and beverages with professionalism and flair. You will be expected to maintain a thorough knowledge of our drink menu, including ingredients and preparation methods, to effectively recommend options to guests. Additionally, you will ensure that the bar area is clean, organized, and well-stocked, contributing to the overall ambiance of the hotel. Ultimately, your efforts will enhance guest satisfaction and encourage repeat visits, making you an integral part of our hospitality team.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Take drink orders and serve cocktails and beverages promptly and accurately.
• Maintain knowledge of the cocktail menu and provide recommendations based on guest preferences.
• Ensure the bar area is clean, organized, and well-stocked throughout your shift.
• Handle cash and process payments accurately while adhering to hotel policies.
• Complete other duties as assigned by supervisor such as assisting security with disorderly guests.
• Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.

Requirements

• High school diploma or equivalent.
• Previous experience in a serving or bartending role.
• Basic knowledge of food and beverage preparation and service of various alcoholic beverages.
• Knowledge of the appropriate table settings, serviceware and menu items.
• Ability to read, sufficient to understand menus and special promotions, speak and write the English language to communicate with the guest, and take orders.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 10 lbs. through a crowded room on a continuous basis throughout shift.
• Ability to operate beverage equipment such as a blender.
• Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check.
• Due to the cyclical nature of the hospitality industry, employees must be able to work varying schedules to reflect the business needs of the hotel.

Preferred Qualifications

• Certification in bartending or mixology.
• Experience in a high-volume hospitality environment.
• Experience with Marriott or Forbes.

Skills

• Strong communication skills are essential for interacting with guests and understanding their needs, ensuring a positive experience.
• Attention to detail is crucial when preparing drinks and managing orders, as it directly impacts guest satisfaction.
• Time management skills will help you efficiently serve multiple tables and maintain a smooth workflow during busy periods.
• A good understanding of mixology and beverage trends will enhance your ability to recommend drinks and create a unique experience for guests.
• Teamwork and collaboration with kitchen and bar staff will ensure seamless service and a cohesive atmosphere in the hotel.
• Being passionate about people and service.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Benefits

• Team Driven and Values Based Culture
• Employee Assistance Program
• Reduced room rates throughout the portfolio
• Employee discount