Cocktail Server, Bernard's - Waldorf Astoria Chicago
Responsibilities
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
- Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
- Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly – attention to detail is key!
- Manage the service station: Make sure the service station is always fully stocked, clean, and organized
- Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being
Qualifications
- At least 2 years of experience in a high-end or craft cocktail-driven environment
- Active BASSET and ServSafe/Food Safety certifications
- A deep appreciation for luxury hospitality and a strong foundation in craft cocktails
- Poise and professionalism, providing intuitive, personalized service and expertly guiding guests through the beverage experience with sophistication and attention to detail
About the Role
The position is part of the Local 1 Union which requires complete open availability. We cannot accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.
Union Position
This position is union-represented and requires complete open availability. Full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.
Benefits
Benefits include: Incredible travel perks, personal ownership of Hilton shares, paid parental leave, personalized caregiving support, crisis concierge, mental health resources, generous paid time off, health & welfare benefits, and retirement plans.