Cocktail Server (Babou's)

Job Functions

• Absolutely assist the other servers in monitoring and coordinating the day-to-day operations of the section during each shift.
• Ensure all FOH SOPs are duly followed and fully executed.
• Interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality.
• Proactively greet guests warmly and provide a pleasant and comfortable experience.
• Have a good understanding of food, wine, cocktails, and beers.
• Maintain a good understanding of current events to be able to engage with guests in appropriate conversation.
• Communicate effectively with the restaurant manager, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
• Engage guests with a pleasant greeting and take drink orders in accordance with Hôtel Swexan bar service standards.
• Ability to notice intoxicated guests and notify management.
• Follow food and beverage standards and procedures, using the training manual.
• Have full knowledge of and fully comply with the state liquor laws.
• Must be pleasant, hospitable, and attentive to guests always.
• Must be knowledgeable of HHG information to assist guests at any time.
• Relay any guest complaints/comments to Manager.
• Each server is responsible for the daily maintenance and cleanliness of all areas before, during, and after shifts.
• Ensure that all coolers/side stations are cleaned and stocked daily up to the stock par.

Finance, Cost Control & Budgeting

• Timely and accurate entry of orders into the computer system and collection of payment.
• Follow proper procedures for ringing guest checks and cash collecting procedures.
• Follow cash handling responsibilities as dictated by HHG policy.
• Be fully responsible and accountable for an issued bank.

Physical Demand

• Able to bend, stoop, reach, and lift up to 50 lbs.
• Able to stand for prolonged periods of time.

Sanitation and Equipment

• Staff maintain and strictly abide by state sanitation/health regulations and Hôtel Swexan requirements.
• Maintain proper storage procedures as specified by Health Department and restaurant requirements.

Meetings & Communication

• Attend all Restaurant mandatory meetings or training.
• Reports immediately on any major product defect or any major guest issue and takes all necessary corrective action.
• Ensures smooth communication with all direct reports and other Restaurants Managers/supervisors.

Attire, Language, and Behavior

• Is always neatly dressed and groomed and in issued uniform according to venue’s standards following good hygiene practices.
• Always behaves and communicates according to Hôtel Swexan standards of excellence and image.
• Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.

Competencies

• Customer service/focus: Listening skills
• Integrity/ethics
• Product knowledge
• Quality
• Sense of urgency
• Teamwork