Cochlear Implant Consumer Specialist (CICS) - Inside Sales

Responsibilities

• Build trusted relationships with prospective cochlear implant candidates by understanding their needs, providing appropriate guidance, and supporting informed decision-making.
• Engage candidates through phone, email, SMS/text, webchat, video meetings, and other approved communication channels.
• Provide personalized education about cochlear implantation, Advanced Bionics solutions, available resources, and next steps.
• Facilitate individual and group virtual meetings to educate and support candidates throughout the cochlear implant journey, helping them understand cochlear implant technology and key decision points.
• Provide scheduled coverage for inbound candidate inquiries received through assigned queues, including phone calls, emails, webchats, SMS/text, and other approved communication channels.
• Monitor, triage, and respond to inbound queue activity during designated coverage hours to support timely candidate engagement and a positive customer experience.
• Manage assigned leads through each stage of the consumer sales funnel, ensuring timely engagement, follow-up, and progression toward key milestones.
• Develop and execute personalized follow-up strategies that support candidate movement through the cochlear implant journey and drive funnel stage advancement.
• Identify and address barriers that may impact candidate progression in selecting Advanced Bionics by partnering with candidates, field teams, and other internal teams to facilitate next steps.
• Monitor funnel health, prioritize outreach and opportunity management activities, and maintain accurate documentation in Salesforce and other approved business systems.
• Ensure candidates receive timely follow-up, education, and guidance aligned to their stage in the cochlear implant journey.
• Identify barriers to progression and proactively connect candidates with appropriate resources and support.
• Facilitate a seamless and positive candidate experience through effective communication, follow-up, and cross-functional collaboration.
• Gather candidate feedback, identify recurring questions, objections, conversion barriers, and emerging trends through candidate interactions, Salesforce data, virtual programs, and cross-functional collaboration.
• Share relevant insights with