Coaching Manager

Role Summary

The Coaching Manager at DSOA owns the coaching function of the Inner Circle: the recruitment, onboarding, development, and ongoing support of the coaches who deliver mentorship and guidance to members.

Key Responsibilities

• Coach Recruitment & Onboarding
• Build and maintain a strong roster of coaches, recruiting for the skills, experience, and fit DSOA members expect.
• Design and run a consistent onboarding experience that equips new coaches to deliver value quickly.
• Define clear role expectations, standards, and coaching guidelines so every member receives a dependable experience.
• Coaching Quality & Development
• Set and uphold quality standards for coaching across the member base, from Inner Circle to broader membership.
• Evaluate and develop coaches, providing feedback that continuously raises the bar.
• Identify and address performance gaps early, and recognize and retain top coaching talent.
• Maintain coaching resources, playbooks, and best practices in partnership with the Curriculum Designer.
• Member Experience & Matching
• Match members with the right coaches based on needs, goals, and studio profile to maximize impact.
• Monitor member satisfaction with coaching and act quickly on feedback and escalations.
• Partner with Member Success to connect coaching activity to engagement, retention, and renewal outcomes.
• Cross-Functional Collaboration
• Work closely with the Curriculum Designer to keep coaching and curriculum aligned and reinforcing one another.
• Collaborate with the Program Lead to plan coaching capacity, schedules, and coverage against program needs.
• Collaborate with Marketing and Member Success on coaching-related communications, events, and member touchpoints.
• Performance & Insights
• Track coaching metrics such as utilization, quality, member satisfaction, and impact on retention.
• Translate coaching data and member feedback into recommendations that improve the program.
• Report regularly on coaching health and outcomes to the Program Lead.
• AI Fluency & Improvement
• Use AI tools to streamline delivery workflows, summarize risks, or generate project artifacts.
• Identify automation or process improvements that accelerate execution.
• Champion operational excellence and continuous improvement practices across teams.

Qualifications

• 3+ years of experience managing coaches, mentors, trainers, or a comparable people-delivery function, preferably in a digital or membership-based environment.
• Demonstrated ability to recruit, develop, and retain high-performing people or contractors.
• Strong judgment about service or coaching quality, with the ability to give clear, constructive feedback.
• Excellent communication, relationship, and organizational skills, with the ability to manage multiple relationships and priorities simultaneously in a fast-paced environment.
• Data-driven mindset with the ability to translate analytics and member feedback into coaching improvements.
• Knowledge of the dance industry or passion for supporting small business owners is a plus.
• Experience using AI tools to accelerate work or improve operational efficiency.

Why This Role Matters

Coaches are the human face of DSOA's value. When members feel supported by expert, engaged coaches, they stay, upgrade, and advocate for the community. The Coaching Manager makes that experience dependable at scale, protecting the relationships and quality that keep DSOA members renewing year after year, and that outcome sits squarely with this role.

The Company

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• 100% employer-paid Basic Life and AD&D insurance
• 401(k) retirement plan with a 100% company match up to 4%
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 10 company paid holidays
• 12 weeks paid parental leave

Inclusion and Diversity

Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued.