Coach Cleaner - 90290571 - New Orleans

About the role

We are seeking dedicated individuals to become Coach Cleaners, responsible for ensuring the cleanliness of our train equipment. This position supports a variety of cleaning functions, ranging from light tidying to thorough deep cleaning, to ensure a pristine environment for passengers. The role is fast-paced and team-oriented, requiring strong multitasking skills to meet tight deadlines and keep trains service-ready.

While not fully customer-facing, the position may involve occasional interaction with passengers and collaboration with Onboard Services and other team members, where effective communication and professionalism are essential. Joining Amtrak as a Coach Cleaner opens the door to a variety of advancement opportunities, including roles in Mechanical as a Carmen Helper or in Onboard Services as a Train Attendant.

This is a union position, and membership is required. Shifts (1st, 2nd, or 3rd) will be assigned based on seniority and may require working nights, weekends, and holidays. Individuals must be capable of working in varying climates, including exposure to both high heat and cold weather conditions based on location.

Responsibilities

• Conduct cleaning tasks for train cars, following all guidelines set by the FDA and Amtrak.
• Perform thorough, detail-driven deep cleaning tasks to ensure every surface, corner, and hard-to-reach area meets high standards for cleanliness, safety, and customer comfort.
• Utilize cleaning chemicals and equipment safely in compliance with regulatory agencies and HAZCOM guidelines and procedures.
• Maintain and care for materials, equipment, machines, and hand tools relevant to your duties.
• Play a key role in shaping each customer’s journey by ensuring train interiors are spotless, welcoming, and safe.
• Perform administrative tasks such as ordering supplies and timesheet submittal using basic computer skills in MS Office.

Training

• One (1) week of classroom or computer-based learning, followed by practical on-the-job training.
• Regular evaluation through written and practical assessments to track progress and ensure proficiency and eligibility for required in-house certifications.

Requirements

• High School Diploma or GED.
• Prior experience in cleaning.
• Must be able to complete training and maintain necessary certifications for your position.
• Experience in commercial cleaning using OSHA-compliant cleaning chemicals, equipment, and safety practices.
• Basic computer skills to support essential job functions and communication.
• Ability to operate cleaning equipment such as vacuums, mops, brooms, dust pans, and toilet servicing equipment.
• Must have a valid and current driver’s license.
• Must have excellent written and oral communication skills.

Preferred Qualifications

• Experience interacting with the public in a customer service or related role.
• Experience working as part of a team in a fast-paced service environment.
• Experience working in or cleaning food and beverage preparation spaces while following FDA-approved hygiene and safety practices.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Basic mechanical and equipment troubleshooting skills.
• Ability to safely lift up to 50 lbs.

Pay

The hourly range is $24.44 – $32.58 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment).

Benefits

• Health, Dental, and Vision Insurance
• 401K
• Rail Pass Privileges
• Wellness Programs
• Railroad Retirement Benefits
• Employee Assistance Program
• Medical Plan Opt-out Credit
• Life Insurance
• Commuter and Flexible Spending Accounts
• No-cost Personal Health Advocate
• No-cost Financial Advisor Session
• Fertility and Family Building Benefits

Some benefits are subject to the collective bargaining agreement.