CO Patient Service Coordinator

About the role

We are seeking a Patient Service Coordinator to join our team at Wilmer Bethesda. This position offers friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during their visit.

Responsibilities

• Screens patient calls and medical issues.
• Answers patient questions where appropriate and determines if physician response is required.
• Registers patients for clinical appointments using an electronic medical record system (epic).
• Conducts screening for all patients and visitors.
• Answers phones and provides routine information to callers.
• Responds to medical records requests. Scans medical records documents into the electronic medical records system.
• Maintains accuracy in the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource.
• Documents appropriately in the system.
• Collections time of service payments, provides receipts, and prepares end-of-day reconciliation.
• Discusses patient charges, if appropriate, with patients and/or patients' families.
• Assists with basic insurance and third-party queries and explains payment policies.
• Aids with back-office duties as needed to ensure consistent patient flow.
• Reschedules patients when provider clinic schedule changes.
• Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions.
• Schedules patients for laboratory tests, medical examinations, and procedures. Resolves any scheduling conflicts.
• Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic).
• Obtains and/or verifies patient's demographic data by phone or in person.
• May obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Fills vacancies due to cancellations.
• Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, worker’s compensation forms, etc.).
• Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context.
• Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments).
• Operates personal computer access to e-mail, electronic calendars, and other basic office support software.
• Provides other duties as assigned.

Requirements

• High School Diploma or graduation equivalent.
• One year work experience in customer service required.
• Two years related work experience preferred.
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

Qualifications

• Two years of college or equivalent work experience preferred.
• Two years related ophthalmology/JHH system work experience strongly preferred.
• Medical terminology and knowledge of medical insurance coverage preferred.

Skills

• Customer service skills.
• Knowledge of medical insurance coverage.
• Basic computer skills.

Benefits

Not specified.

Pay

$16.60 - $29.50 HRLY ($23.14- $28.99 targeted; Commensurate w/exp.)

Schedule

Monday-Friday, 8:30 am - 5:00 pm