Co-op, Passenger Facilitation (Spring 2027)

How You'll Help Us Keep Climbing

The Passenger Facilitation Co-op will help provide process engineering and internal consulting services. Participate in data collection efforts for projects that impact cross-functional departments. Measure and analyze current TSA and Customs and Border Protection wait time performance. Identify and implement improvements to existing processes to increase efficiency, productivity, and performance. Recommend ideas for new ways to provide optimal customer experience. Evaluate impact of proposed operational changes. Write and manage various data queries using VBA and SQL. Practice safety conscious behaviors in all operational processes and procedures.

What You Need To Succeed

• Must be enrolled as a full-time student pursuing an undergraduate degree in a 4-year academic institution.
• At least a 3.0 GPA on a 4-point scale.
• Must be available to work on a full-time basis for 3 alternating semesters: Spring 2027, Fall 2027, and Summer 2028.
• This position requires the student to work for 3 alternating semesters. Student cannot actively take any courses (inclusive of online or in-person) and work as a Co-op/Intern at the same time, which may delay graduation by 1-2 semesters.
• Must be able to work onsite in our Atlanta, GA office for the duration of the Co-op.
• Must have a strong knowledge of Microsoft Excel, SQL, and data collection methodologies.
• Self-sufficient and complete assignments with minimal supervision.
• Detail oriented and perform well under pressure.
• Eager to accept responsibility and create value-added projects.
• Demonstrate flexibility in a fast-paced environment.
• Demonstrate a professional demeanor when interacting with all levels of the organization.
• Must be willing to travel for business up to 10% of the time (domestic and/or international).
• Exhibit strong written and verbal communication skills.

What Will Give You a Competitive Edge

• Preferred majors in Industrial Engineering or related field.