Co-Manager

About the role

With over 430 retail stores worldwide, our Store Leadership Teams are essential to our business. As a Co-Manager, you will be a leader who plans and directs the day-to-day operations of the store, primarily guided by the Store Manager. This role executes strategies to improve customer service, drive store sales, increase profitability, and implement marketing and promotional directives to increase sales and grow our existing customer base. You will be responsible for driving high store standards and conditions while fostering a positive team environment and developing associates of all levels to prepare them best to successfully obtain their career goals.

Responsibilities

• Provide leadership, direction and coaching to the other leadership and associate staff.
• Identify and create plans to enhance employee productivity and performance (e.g., track employee results and make suggestions for modifying goals accordingly).
• Demonstrate exceptional customer service and problem-solving skills by assisting customers regarding products, features, benefits, availability, and resolving escalated complaints.
• Maintain appropriate inventory levels through effective replenishment, organization, shrink control, and communication.
• Identify store hiring needs and conduct interviewing, hiring, and training for store staff; conduct and plan employee training, development, and coaching.
• Motivate, educate, guide, and develop associates to meet long-range growth plans/career paths within the store, field, and general office.
• Assist the store leadership team on other responsibilities as needed.

Requirements

• Bachelor’s degree, applicable certification or equivalent experience.
• Three years of functional experience.
• No formal management experience required; however, experience in leading projects and people.
• Strong problem-solving skills; ability to resolve technical, operational and organizational problems and drive decisions that impact finances, efficiency and effectiveness of the store.
• Skill operating a Point of Sales (POS) system and various software packages.

Job conditions

• Frequently in an active environment (i.e., requires the ability to constantly move about) that can be physical or strenuous (frequently adjusting/moving items weighing up to 40 lbs.); may frequently use specialized equipment; may have exposure to dust and noise.
• Occasionally requires the ability to work in place.
• Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts.