Co-Manager

Key Responsibilities

• Work directly under the General Manager to support all aspects of restaurant operations and leadership
• Affiliate with the General Manager in consistently executing company standards, policies, and procedures
• Assume full responsibility for restaurant operations when the General Manager is absent
• Ensure customers receive accurate orders and prompt service in accordance with service time goals
• Ensure the restaurant is prepared to meet customer demand and consistently deliver excellent service and products
• Oversee food preparation and ensure consistent, high-quality products are served at all times
• Maintain a clean, organized restaurant and professional staff appearance in compliance with company standards and local health regulations
• Lead, supervise, motivate, direct, and coach team members during shifts to ensure efficient performance and timely completion of assigned tasks
• Supervise all employees in compliance with state and federal labor laws
• Enforce and follow all company policies, OSHA regulations, and EEOC requirements
• Provide direction, coaching, and feedback to team members to ensure performance expectations are met
• Implement operational changes as directed by the General Manager in a positive and effective manner
• Foster a safe, secure, and respectful work environment that is free from harassment and discrimination
• Affiliate with the General Manager and Area Coach in driving sales, controlling costs, and resolving operational challenges
• Maintain regular communication with the Area Coach and General Manager using assigned communication channels

Job Requirements

• Proof of eligibility to work in the United States
• Must be 18 years of age or older
• Must have excellent customer service skills
• Customer Service: Friendly, outgoing, and able to handle customer complaints or inquiries efficiently
• Math Skills: Basic math skills necessary for handling cash, operating the POS system, and managing inventory
• Communication: Strong verbal communication skills to interact with customers and coworkers
• Teamwork: Ability to work well under pressure in a fast-paced environment
• Multitasking: Ability to manage multiple stations (prep, oven, cashier) as needed

Physical Requirements

• Lifting: Ability to lift and move up to 50–55 pounds
• Mobility: Standing for long periods, bending, squatting, and walking
• Environment: Ability to work in a hot environment (approx. 90°F in summer) and near 650°F ovens
• Reach: Ability to reach items from 6 inches to 6 feet

Work Environment

This position operates in a fast-paced, quick-service restaurant environment with frequent interaction with customers, team members, and food preparation equipment.