CNSM Comp Lab/Desktop Support

About the role

Under general supervision of the CNSM Technical Services Supervisor, the incumbent installs, maintains, and repairs a variety of computer workstations, laptops, network equipment, and servers. The position also involves planning, designing, and deploying technical projects, providing support and consultation for Academic, Administrative, and Special Events technology needs, assisting with administration of the CNSM physical and virtual infrastructure, and assisting with scanning electron microscope, training, and troubleshooting as needed.

Responsibilities

• Install, maintain and repair computer hardware and software.
• Maintain and update CNSM inventory of equipment.
• Provide support and consultation for Academic, Administrative, and Special Events technology needs.
• Assists with administration of the CNSM physical and virtual infrastructure in conjunction with other CSULB units.
• Safeguarding personal and confidential information.
• Act as liaison for campus technical community and with off-campus vendors.
• Assist with scanning electron microscope, training, and troubleshooting as needed.

Requirements

The ideal candidate possesses extensive proficiency in a wide range of computer software applications and demonstrates strong technical expertise across multiple operating systems and environments, including Windows, Windows Server, DOS, Linux/UNIX, vSphere/ESX, Mac OS, Chrome OS, and both physical and virtual desktop infrastructures. They have a solid understanding of key enterprise technologies such as Intune, Active Directory, Group Policy Objects (GPOs), security administration, SCCM, IPv6, and VLANs. In addition to their technical capabilities, the candidate is a critical and creative thinker who can independently leverage available resources to develop efficient solutions, optimize equipment usage, improve information flow, and reduce operational bottlenecks. They possess a thorough understanding of the Family Educational Rights and Privacy Act (FERPA) and are committed to maintaining confidentiality and regulatory compliance. The ideal candidate also demonstrates excellent verbal and written communication skills, enabling effective collaboration with stakeholders at all levels. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Qualifications

• Equivalent to Bachelor of Science, Management Information Systems, or Computer Science and two years of relevant experience.
• Preferred: Minimum 2 years’ experience in student services or a customer service related field.

Skills

• Extensive proficiency in a wide range of computer software applications.
• Strong technical expertise across multiple operating systems and environments.
• Understanding of key enterprise technologies such as Intune, Active Directory, Group Policy Objects (GPOs), security administration, SCCM, IPv6, and VLANs.
• Critical and creative thinking to develop efficient solutions, optimize equipment usage, improve information flow, and reduce operational bottlenecks.
• Thorough understanding of the Family Educational Rights and Privacy Act (FERPA).
• Excellent verbal and written communication skills.

Benefits

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being. To Be Eligible For Full Benefits, Employees Must Be Appointed At Least Half-time (.50 FTE) With An Appointment Lasting More Than Six Months And One Day. Benefits Eligibility And Offerings May Vary Based On Appointment Type, Classification, And Applicable Collective Bargaining Agreement. Eligible Employees May Have Access To a Comprehensive Benefits Package That Can Include: Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.Health Coverage: A variety of medical, dental, and vision plans.Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance. Candidates are encouraged to review the appropriate CSU Employee Benefits Summary for details specific to their position. Additionally, the CSU Total Compensation Calculator is available to help prospective employees understand the full value of the CSU benefits package and how it complements base salary.