CNC Service Technician - North Central

Primary needs are for individuals located in the North Central part of the United States, including but not limited to: Iowa, Illinois, Minnesota, Missouri, Nebraska, North Dakota, South Dakota, and Wisconsin. Those outside of North Central are welcome to apply as other opportunities in different locations may be available.

Responsibilities

• Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities.
• Perform duties following verbal or written instructions from Tech Support, Service Coordinator, or Service Manager, or using information from drawings, service documentation, or other user documentation.
• Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observe qualification runs conducted by customer personnel.
• Assure machine accuracy and quality are in accordance with specifications; notify Tech Support or Service Coordinator of deviations or problems.
• Write complete service reports in accordance with procedures.
• Instruct customer's personnel to operate, maintain, and/or repair machines and equipment, emphasizing necessary safety precautions.
• Notify customer of any unsafe operating practices observed.
• Provide input for the improvement and development of company products.
• Maintain regular and predictable attendance.
• Work overtime and/or "off-shifts" as required by business needs.
• Work with and interact with other people on a routine basis.
• Travel extensively ("on the road" a majority of time) visiting customers and/or vendors, both nationally and internationally.

Requirements

• Up to 85%-90% travel, with a typical schedule of 2 weeks on the road followed by 1 weekend home.
• Flexibility to make quick adjustments to travel arrangements based on customer or company need.
• Travel is mostly domestic, with opportunity for international travel.
• Associate's degree (A.A.) or equivalent; two to four years of related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's License, ability to obtain a passport, and a credit card.
• May need to read and understand international print symbols.
• ISO 9001 & 14001 awareness and compliance.

Skills

• Ability to use general hand tools.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to work with mathematical concepts such as probability, statistical inference, plane and solid geometry, and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Good working knowledge of word processing and spreadsheet software, as well as internal service and communication systems.
• Positive attitude, clean and neat appearance, and willingness to converse in a positive, interactive manner.
• Commitment to the highest quality of work to serve customers effectively and efficiently, and support the company’s image as a quality supplier.

Physical Demands

• Regularly required to use hands to finger and handle.
• Frequently required to reach with hands and arms and taste or smell.
• Occasionally required to stand, walk, sit, climb or balance, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 25 pounds; occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required include color vision.

Work Environment

• Frequently exposed to moving mechanical parts.
• Occasionally exposed to wet and/or humid conditions, high or precarious places, fumes or airborne particles, outside weather conditions, risk of electrical shock, and vibration.
• Noise level in the work environment is usually loud.