CNC Engineering & Design Services Dispatch Technician

About the role

This is a hands-on technical support role that connects CNC Production with Engineering & Design Services. You'll help troubleshoot issues that arise on the production floor, complete appropriate hot fixes, support CNC programming, and make sure more complex issues are routed to the right technical resource. The goal is simple: keep production moving while protecting quality, customer requirements, and engineering standards.

Responsibilities

• Support CNC Machining Department with programming, design, build-sheet, and manufacturing issues.
• Assess problems and determine whether they can be corrected immediately or require escalation.
• Complete fixes.
• Escalate complex issues to EDS Leads, programmers, engineers, or other technical resources.
• Submit NCRs and feedback and maintain clear records of production issues and corrective actions.
• Create, modify, verify, and troubleshoot CNC mill and lathe programs.
• Review drawings, blueprints, build sheets, and work instructions to determine machining requirements.
• Prepare CNC code, setup instructions, tooling information, and production documentation.
• Identify recurring problems and implement practical, long-term process improvements.
• Improve CNC programs, tooling, machines, workstations, and manufacturing processes.

Requirements

• Machining diploma, trade certification, Engineering Technology diploma, or equivalent hands-on experience.
• Minimum 3 years of CNC machining, programming, manufacturing engineering, or related experience.
• Experience troubleshooting CNC machining and production issues.
• Experience reading engineering drawings, blueprints, and manufacturing documentation.
• Experience independently solving technical manufacturing problems.

Skills

• Strong understanding of CNC milling and/or turning.
• Experience with CAM software and CNC programming.
• Knowledge of G-code, tooling, speeds, feeds, and machining fundamentals.
• Strong troubleshooting and root-cause problem-solving skills.
• Ability to prioritize multiple production issues and make sound technical decisions.
• Strong communication, organization, and documentation skills.
• Continuous improvement mindset and hands-on approach.

Benefits

• Starting annual total compensation package—including base salary and performance incentives—ranges from $56,000 to $80,000 USD, depending on experience.
• Training & Growth: Technical training, leadership development, and opportunities to grow with our Wilmington operation.
• Comprehensive Health Care: Medical, Dental, Life Insurance, and Group Insurance following the applicable eligibility period.
• Vacation: Start with two weeks of paid vacation, increasing to three weeks after three years and four weeks after five years.
• Wellness Support: Participate in wellness initiatives and available wellness benefits.
• Social Events: Join a growing team that values collaboration and celebrates success.
• Wilmington Lifestyle: Enjoy coastal living, beaches, a vibrant downtown, and a growing innovation community.