CMDB Functional Consultant

About the role

Position: CMDB Functional Consultant. Location: Austin, Texas / San Jose, California (Hybrid). Duration: 1 Year.

Responsibilities

• Design common service data model (CSDM) concepts to maintain the data integrity between CMDB and AMDB as required.
• Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources.
• Can accurately define a client issue and can interpret and document a resolution based on deep product knowledge shared by technical architect.
• Work with technical architect to understand the related technical requirements and capture configuration data and document functional specifications, test cases and solutions.
• Participate in Configuration Management meetings and Story Time where appropriate.
• Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools.
• Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment.

Requirements

• Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience.
• Minimum of 5 years of relevant recent experience in ITOM functional consultancy.
• Minimum of 10+ years of experience with CMDB/Discovery/Service Mapping/ITOM solutioning/CMDB Health Dashboards.
• Minimum of 5+ year experience with ServiceNow Discovery.
• Have strong ITOM functional knowledge.
• Experience in IT Asset Management Lifecycle processes (including hardware and software).
• Good interpersonal skills, including collaboration, communication, relationship building, and negotiation.
• Candidates with discovery and other ITOM certification will be preferred.
• Preferred Requirements: ITIL v3 Foundation certification.
• ITIL Intermediate.
• Asset CMDB Architecture solution experience.
• ServiceNow administration experience.
• Service Now ITOM Solution, design and process experience required.
• Keywords: Service Now CMDB/Discovery, Integration, Service Mapping, CSDM, CMDB Health Dashboard, IRE(Identification & Reconciliation Engine).