CMDB Administrator (IT Sr Assoc 3) - Temporary (Repost)

Key Responsibilities

• Manages ServiceNow CMDB, ensuring data integrity, accuracy, and compliance with organizational policies and ITIL best practices.
• Oversees discovery, reconciliation, and population of Configuration Items (CIs) within CMDB, ensuring accurate mapping of relationships and dependencies.
• Implements and manages ServiceNow Discovery and Service Mapping to automate CI updates and maintain real-time data accuracy.
• Establishes and enforces governance models, policies, and standards to ensure CMDB data quality, consistency, and compliance.
• Supports integrations between the CMDB and other IT systems, leveraging APIs, MID Servers, and automated workflows to streamline data exchange.
• Collaborates with ITSM teams to align CMDB data with Incident, Problem, Change, and Asset Management processes, enhancing IT operations and service delivery.
• Develops and analyzes CMDB reports and dashboards to provide actionable insights into configuration health, trends, and system dependencies.
• Engages with IT and business stakeholders to assess configuration requirements and optimize CMDB usability and adoption.
• Identifies, troubleshoots, and resolves CMDB-related issues, ensuring optimal performance, reliability, and system efficiency.
• Develops and maintains training materials, documentation, and best practice guidelines to support CMDB users and stakeholders.

Minimum Qualifications

• A High School Diploma, G.E.D., or equivalent.
• An equivalent of ten years of experience post-high school that can be met by one of the following:
• Ten years of full-time work experience in a computer or technology related position.
• An Associate's degree plus eight years of full-time work experience in a computer or technology-related position.
• A Bachelor's degree from an accredited institution plus six years of full-time work experience in a computer or technology-related position.
• Demonstrated English Language proficiency.
• A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

Other Qualifications

• Five (5) or more years of experience with the ServiceNow platform in large enterprises or higher education, including ITSM and ITBM implementation.
• Proficiency in ServiceNow CMDB, Discovery, and Service Mapping, with expertise in MID Servers, integrations, and APIs.
• A strong understanding of the ITIL framework and hands-on experience with ITSM processes, with ITIL certification preferred.
• Experience in JavaScript, REST APIs, ServiceNow scripting, and low-code/no-code development, with familiarity in AngularJS.
• Knowledge of ServiceNow integration solutions, including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
• The ability to analyze complex data relationships, enforce data accuracy, and optimize CMDB data integrity.
• Strong problem-solving, analytical, and communication skills, with demonstrated ability to collaborate across technical and non-technical teams.
• A track record of ownership, accountability, and attention to detail, ensuring high-quality service delivery and customer satisfaction.
• The ability to adapt quickly to new tools and technologies, applying Agile methodology and Application Lifecycle Management best practices.
• The capability to work independently and collaboratively in a fast-paced, customer-focused environment while managing multiple priorities effectively.