CMA/RMA/LPN (Podiatry / Wound Care)

Patient Satisfaction/Responding To Patients

• Schedules time off/Limit unscheduled absences
• Respond to telephone inquiries relating to department services.
• Return patient calls promptly.
• Notify Patient of test results in a timely manner per clinic/department policy
• Provide clean and comfortable environment for patients.
• Perform all duties in a timely and efficient manner.
• Schedule follow-ups as needed

Service

• Prepare patients for examinations, procedures and give follow up injections (if applicable)
• Greet and arrive the patient
• Follow patient verification protocol
• Provide high level of customer service
• Accurately obtain and record medical histories verify all allergies, medications, and vital signs per clinic and department protocol
• Order, collect and prepare laboratory specimens as needed
• Explain treatment procedures
• Ensure proper consents have been signed prior to the procedure by both the patient and MD
• Draw up and/or give injections as ordered by MD
• Perform vial testing for follow-up patients per department protocol
• Assist The Physician During Examinations And Procedures As Needed
• Provide educational materials and aftercare instructions
• Supply proper equipment
• Applies universal precautions and maintain a sterile field as appropriate for procedures
• Prepare dressings
• Clean and dress wounds by order of physician
• Take photographs
• Remove staples or sutures
• Prepare and administer medications as directed
• Order x-rays, cultures
• Respond to prescription requests/refills
• Perform other clinical functions as delegated and supervised by the physician
• Escort patient to the secretary, patient access service associate, or financial counselor
• Prepare pathology form, cup collection label, log and record per policy
• Recognize and respond to emergencies per policy

Quality

• Document patient communications and treatments accurately and appropriately
• Answer telephones and respond to clinical voice mail messages per policy
• Obtain prior authorization for medications
• Manage KPI reports including duplicate medication and medical reconciliation
• Complete charge tickets, labels, consents, dx codes

Computers: Electronic Medical Records & Practice Management

• Accurate Documentation of: All patient history, injections and patient education per clinic policy
• Input charges, notes etc. into Touch works per policy
• E-Fax and call prescriptions
• Monitor & complete daily clinical tasks per department protocol
• Clean rooms and change linens per clinic policy
• Empty exam rooms of instruments that need to be cleaned secure nurse’s station cabinets nightly
• Dispose of all biohazard material per clinic policy
• Assist with ordering clinical supplies as needed
• Put away stock upon arrival
• Perform inventory of products and prepare reports as requested
• Maintain inventory and stocking of products
• Review department stock medications
• Clean exam room and nurses station counters and chairs per clinic policy

Safety

• Follow OSHA guidelines
• Follow universal precautions when caring for patients; Use PPE as directed
• Follow all PSC policies when caring for patients
• Provide wheelchairs and assist patients with ambulation as needed. Ask for assistance when needed for lifting or transfer patients
• Ensure Patient & Staff Safety

Finance

• Proactively Assist in Fiscal Management of Clinic Resources
• Avoid the need to over-night items or pay increased shipping fees for “rush orders.”
• Notify manager or discuss with peers blocks of time when there are no appointments to maximize down time completing tasks that are difficult to do during a busy clinic.

Growth

• Work Collaboratively to Promote Increase in Clinic Patient Volume
• Aid MD’s, department manager and marketing director with department as needed
• Look for ways to expand the clinic services and patients
• Discuss with department manager as needed