CMA Float Pool | FT | Days | Le Bonheur Pediatrics | Memphis

About the role

Provides care in a medical practice office or clinic under the direction of a provider. Maintains a clean and safe environment, delivers patient care, and provides patients with information. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients through compassion, a deliberate focus on service expectations, and a consistent drive for excellence.

Responsibilities

• Proactively assists patients throughout the visit as needed; accompanies patients to the exam/procedure room.
• Responds to patient needs in a professional and friendly manner.
• Performs clerical activities related to patient care such as scheduling appointments and Diagnostic Imaging exams, lab call backs, prior authorizations, retrieving medical histories, filling out patient paperwork and forms, and answering and returning phone calls.
• Collects and records patient data including height, weight, temperature, pulse, respiration rate, blood pressure, and basic information about the presenting and previous conditions.
• Records pertinent patient information, surgical history, reviews systems, past medical history, social history, medical management including but not limited to allergies.
• May assist with physical examination preparations.
• Performs EKGs, removes sutures/staples, and changes sterile and non-sterile dressings as directed.
• Effectively collects and prepares specimens for laboratory analysis utilizing non-invasive techniques, including urine, sputum, and stool.
• Assists with undressing, cleansing, and positioning patients for specific procedures.
• Performs skin tests and venipuncture for the purpose of withdrawing blood.
• Administers medication and immunizations under the direction of the physician or advanced practice provider.
• May authorize prescription refills and provide prescription information to pharmacies ordered and authorized by a physician or advanced practice provider.
• Administers first aid or cardiopulmonary resuscitation in an emergency.
• Prepares and cleans exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; ensures instruments are cleaned and sterilized and contaminated supplies are properly disposed.
• Prepares orders, sorts, stores, and restocks supplies for exam/procedure room; duties may include ordering and maintaining stock of supplies.
• Provides patient education and instructions under the authorization of the supervising physician.
• Performs other duties as assigned or requested.

Requirements

Education / Formal Training

• Required: High School Diploma or Equivalent
• Preferred: Technical Degree or Diploma in Medical Assistant

Work Experience

• Required: Medical Assistant or similar, 1–3 years

Licenses and Certifications

• Required: HEARTSAVER – American Heart Association
• Required: NCCT Medical Assistant – National Center for Competency Testing
• Preferred: Nationally Certified Medical Assistant – National Association of Health Professionals
• Preferred: BASIC LIFE SUPPORT – American Heart Association
• Preferred: AMT Registered Medical Assistant – American Medical Technologists
• Preferred: Certified Clinical Medical Assistant – National Healthcareer Association
• Preferred: AAMA Certified Medical Assistant – The American Association of Medical Assistants

Knowledge, Skills and Abilities

• Strong written and verbal communication skills with the ability to work with patients, patient families, and physicians in a tactful and professional manner.
• Ability to organize multiple tasks and projects to maintain workflow as a medical assistant.
• Ability to begin the patient visit with eye contact, smile, and greeting, while using the patient’s name.
• Ability to work independently and as part of a multidisciplinary team.
• Successful completion of assigned training and development programs for the role within the mandated time frame.
• Ability to perform basic computer skills; experience with an EMR system preferred.
• Learning, practicing, and validating motivational interviewing and teach-back method techniques.
• Ability to act quickly in emergency situations.

Supervision

There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• Physical activities may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• Medium work: exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• Close visual acuity required, including color, depth perception, and field of vision for assessing patients, preparing and analyzing data and figures, transcribing, viewing a computer terminal, or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.

Our Associates are passionate about what they do, the service they provide, and the patients they serve. We value family, team, and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.