CMA - Care Coordinator: Emergency Care Coordinator (Remote)

What will you do as a PMC Medical Assistant - Emergency Care Coordinator

• Post-Discharge Outreach: Reach out to patients who have been discharged from the emergency room to confirm they understand their discharge instructions and to answer any questions they may have.
• Quality FMC Measure: Ensure that a two-way communication note is completed on every patient, in order to also capture the patients that fall into the FMC quality gap.
• Symptom Monitoring: Check in with patients regarding any continued symptoms or new concerns following their emergency room visit, ensuring they are properly managing their recovery.
• Care Coordination: Determine if patients need to schedule follow-up primary care appointments or additional support for their recovery and assist them with scheduling as needed.
• Medication Review: Confirm that patients have received their prescribed medications, understand their instructions for use, and address any concerns, escalating to the appropriate team member as needed.
• Patient Education: Provide education on when and how to contact their primary care provider, how to access walk-in clinic, and emphasize the importance of avoiding unnecessary emergency room visits.
• Resource Navigation: Assist patients in identifying available resources, including community support or services that can aid in their recovery process.
• Documentation: Maintain accurate and detailed records of patient interactions, including follow-up calls, symptoms reported, medications, and scheduled appointments.
• Collaboration: Work closely with the healthcare team, including physicians, nurse practitioners, and other care coordinators, to ensure seamless patient care and timely follow-ups.

Required Qualifications

• A high school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Certification through any of the following regulatory bodies is required: CMA (Certified Medical Assistant) – American Association of Medical Assistants, RMA (Registered Medical Assistant) – American Medical Technologists, CCMA (Certified Clinical Medical Assistant) – National Healthcare Association, or NCMA (National Certified Medical Assistant).
• A current CPR/BLS Certification or be able to obtain certification within 90 days of hire.

Preferred Qualifications

• Prior experience in a healthcare setting, particularly in care coordination, patient support, or nursing, is highly desirable.
• Familiarity with value-based care models and patient-centered care principles is a plus.

Shift

Day Shift (Monday through Friday) no weekends or holidays

Pay Type

Hourly (Non-Exempt)

Benefits

PMC is proud to support the total health and well-being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well-being, family, and future. For more information regarding our benefits, click here for our benefits overview.