CLX Property Advocate, Contents

What You’re Applying For

We’re looking for a Claims Property Advocate with experience in handling complex Contents claims, to join our claims organization, which strives to change the insurance industry for the better. As an essential part of the Contents claims team at Lemonade, you'll educate and develop strong, long-lasting relationships with customers. You’ll thoroughly evaluate and investigate Contents and Loss of Use claims, as well as collaborate with cross-functional teams, such as Underwriting and SIU, to assess risk and investigate losses, all while providing a best in class customer experience.

What You'll Do

• Quickly communicate and build rapport with our customers, while providing top-notch service by phone and email through a claim, from end-to-end
• Effective verbal and written communication
• Obtain, evaluate, and investigate facts of loss for the timely settlement of claims
• Have an investigative mindset and the ability to interpret information to make accurate claims decisions, while providing an excellent customer experience
• Organize and prioritize daily tasks in order to resolve claim-based questions
• Understand and interpret individual customer policies per state
• Explain coverage decisions to customers in plain English, without relying on jargon

What You’ll Need

• 1 year of property claim handling experience, handling all perils and causes of loss including theft, water, and fire
• Ability to absorb and excel in a very fast paced and dynamic work environment
• Claim handling experience in an effective desk management environment
• Experience handling complex Contents and Loss of Use claims
• Experience working with large national property direct repair vendors and adjusting firms
• Empathy, patience, positivity, and a passion for outstanding customer experiences
• Comfortable with and adaptable to new technology and business tools
• Experience using estimating software, such as, Xactanalysis, Xactware products is preferred

Additional Information

• Lemonade expects all advocates to have and maintain an adjusters license in good standing. If you do not currently have a license, our team will work with you to obtain the license within your first 3 months.
• Please note: Active Adjusters license highly preferred
• Lemonade welcomes candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture
• Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.