Cluster Sales Manager

MHG Hotels LLC seeks a Sales Manager to lead and develop a proactive sales effort across group business, leisure, SMERF (social, military, educational, religious, fraternal), and sports market segments. This role includes oversight of advertising and promotional initiatives, contributing to revenue generation across multiple locations to maximize hotel profitability while maintaining customer satisfaction.

Responsibilities

• Drive sales to exceed 100% Revenue Generation Index (RGI) and achieve budgeted total hotel revenue expectations.
• Demonstrate excellent selling skills with knowledge of groups, SMERF, sports, FIT, and leisure segments.
• Meet or exceed pre-determined booking goals for guest room revenue; meet or exceed budgeted revenue on a quarterly average with negotiation flexibility within established guidelines.
• Handle inquiry calls promptly and monitor the efficient flow of paperwork to confirm function details for clients.
• Solicit new and repeat guest room and event business; maintain a client base of key accounts and conventions.
• Determine client and guest needs through outside sales calls, phone solicitation, and on-site inspections.
• Assist in evaluating potential business opportunities for profitability and overall benefit to the hotel.
• Represent the hotel in community affairs and industry-related events.
• Maintain accurate sales records, databases, and reports to ensure future and current quality service.
• Achieve budgeted revenues and expenses while maximizing profitability for the sales department.
• Understand STR reports and other key industry metrics/analysis.
• Demonstrate knowledge and experience in advertising and promotional activities.
• Perform other reasonable duties as assigned by supervisors.

Requirements

• Two or more years of hotel experience required.
• Professional demeanor with a warm, welcoming personality and ability to engage easily with others.
• Genuinely caring, compassionate, and comfortable conversing with individuals from diverse backgrounds and organizational levels.
• Clear and professional communication skills.
• Positive outlook, team-first attitude, and attention to detail.

Benefits

• Employee Referral Program
• Bonus Program
• Merit Increases
• Paid Vacation
• Flex Days
• 401k with Employer Contribution
• Medical, Dental, and Vision Insurance
• Life Insurance
• Long-term and Short-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance

Pay

$44,500 - $51,500 annually