Cluster Sales Coordinator

Responsibilities

• Support the hotel sales team by routing incoming sales leads, drafting group proposals, and managing group bookings from initial inquiry through confirmation
• Build and maintain relationships with key client contacts — fully understanding their event and group needs and proactively communicating all relevant details to hotel operations teams for seamless execution
• Prepare and distribute sales contracts, group resumes, banquet event orders (BEOs), and other sales correspondence with accuracy and professionalism
• Maintain accurate and up-to-date records in the hotel sales system (Delphi, CI/TY, or comparable platform) — tracking leads, bookings, and client communications across all assigned properties
• Auxiliary in coordinating and executing sales blitzes, client appreciation events, site visits, and property tours that support the team's prospecting and account development efforts
• Respond promptly to incoming sales inquiries via phone and email — qualifying leads and routing them to the appropriate Sales Manager with full context and documentation
• Support the Director of Sales and Senior Sales Managers with reporting, forecasting documentation, and presentation preparation as needed
• Serve as a knowledgeable point of contact for clients and internal hotel teams — representing the White Lodging sales team with professionalism and a service-first mindset
• Perform other duties as assigned

Qualifications

Prior hotel sales, hospitality, events, or administrative support experience preferred — not required; we will train the right candidate with the right attitude and organizational instincts

Exceptional written and verbal communication skills — you draft clear, professional proposals and correspondence and communicate confidently with clients and hotel operations teams alike

Strong relationship-building skills — with clients, sales teammates, and internal hotel departments

Impeccable time management and organizational skills — you manage multiple deadlines, bookings, and client needs simultaneously without dropping the ball

Proficiency in Microsoft Office (Word, Excel, Outlook) — experience with hotel sales systems such as Delphi or CI/TY a strong plus

A genuine interest in growing a career in hotel sales — you're curious, coachable, and motivated to learn the full sales process from the inside out

Benefits

• Medical, dental, and vision insurance
• Life and disability insurance
• Paid parental leave
• DailyPay — get paid when you need it
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Unlimited employee referral bonuses
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market