Cluster General Manager - Ethiopia

Key Responsibilities

• Provide strategic leadership and direction for all hotels within the cluster, ensuring alignment with the company's vision, objectives, and brand standards.
• Develop and implement cluster-wide business strategies, annual operating plans, and performance goals to maximize revenue, profitability, and market share.
• Oversee the day-to-day operations of all properties, ensuring consistent delivery of exceptional guest service, operational efficiency, and quality standards.
• Lead, mentor, and support Hotel Managers and departmental leadership teams to achieve operational excellence and develop high-performing teams.
• Monitor and analyze financial performance across the cluster, ensuring achievement of revenue, GOP, and profitability targets through effective budgeting, forecasting, and cost control.
• Identify opportunities to optimize operational efficiencies, improve productivity, and implement best practices across all hotels within the cluster.
• Drive commercial performance by collaborating with Sales, Marketing, Revenue Management, and Operations teams to maximize occupancy, ADR, and RevPAR.
• Ensure consistent implementation of company policies, brand standards, and standard operating procedures across all properties.
• Foster a culture of accountability, innovation, teamwork, and continuous improvement while promoting employee engagement and talent development.
• Oversee recruitment, succession planning, performance management, training, and leadership development for management teams across the cluster.
• Build and maintain strong relationships with owners, corporate leadership, business partners, government authorities, and local communities.
• Ensure high levels of guest satisfaction by monitoring service quality, addressing guest feedback, and implementing continuous service improvement initiatives.
• Ensure compliance with all applicable laws, regulations, health and safety requirements, environmental standards, and company policies across all properties.
• Implement effective risk management, business continuity, and crisis management strategies to protect the business and its stakeholders.
• Prepare and present regular operational, financial, and strategic performance reports to senior leadership, providing recommendations to support business growth and long-term sustainability.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 8-10 years of management experience, including at least 5 years in a senior leadership role.
• Proven experience managing operations, budgets, and teams in hospitality sector.
• Strong understanding of business planning, financial management, and organizational development.
• Strategic thinking and leadership.
• Financial and commercial acumen.
• Strong decision-making and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Team leadership and people development.
• Negotiation and stakeholder management skills.
• Change management and organizational development.
• Results-oriented with strong business judgment.