Club Manager | Full-Time | University of Kansas Social Club

Position Summary

The Club Manager for the University of Kansas Social Club is a key leadership role responsible for the day-to-day execution, growth, and overall success of the Club's membership program and experience. This individual will serve as the operational lead for the University of Kansas Social Club. Working closely with the General Manager, Hospitality, the Club Manager will oversee Club operations while supporting broader OVG initiatives within Allen Fieldhouse. This role requires a highly organized, service-driven environment and understands how to balance elevated hospitality with strong business performance. This position is ideal for a hospitality professional with Assistant General Manager-level experience who is equally comfortable driving revenue, managing operations, and delivering a premium member experience.

Responsibilities

• Oversee daily operations of the University of Kansas Social Club, ensuring a seamless and elevated member and guest experience.
• Partner with culinary, service, and events teams to execute Club dining, events, and game day operations at a high standard.
• Maintain a strong presence during peak periods, events, and key member touchpoints.
• Ensure adherence to all Club policies, standards, and brand expectations.
• Serve as a key liaison between the Membership, Operations, Culinary, and Private Events teams.
• Support training and development of club staff to ensure alignment with service standards and member expectations.
• Assist the general manager of hospitality with broader OVG Hospitality operations as needed, including events and venue-wide initiatives.
• Partner with membership sales and marketing teams to support membership acquisition strategies and initiatives.
• Act as a visible, relationship-driven leader within the club, building strong connections with members and key stakeholders.
• Support retention strategies by monitoring usage trends, engaging at-risk members, and ensuring a consistently high-quality experience.
• Collaborate with member experience teams to execute programming that drives engagement and Club utilization.
• Build and maintain strong relationships with University of Kansas stakeholders, clients, and key partners, ensuring alignment with KU Athletics, campus leadership, and external entities to support the Club's long-term success and community integration.
• Support a sales-driven culture within the club, working closely with membership sales and private events teams.
• Identify opportunities to convert guests, event clients, and community members into prospective members.
• Assist in hosting prospective member tours and curated club experiences.
• Support initiatives that drive incremental revenue, including upgrades, add-ons, and event participation.
• Directly oversee and develop a cross-functional leadership team, including the Membership Sales Manager, Membership Experience Manager, and Private Events Manager.
• Provide leadership and direction to all club staff, including the restaurant managers, front-of-house hourly team members, concierge team, and back-of-house hourly staff.
• Foster a collaborative, service-driven culture across all departments.
• Support hiring, training, coaching, and performance management to ensure alignment with Club standards.
• Own and manage Club-level financial performance, including revenue, expenses, and profitability.
• Analyze key performance indicators including membership growth, retention, F&B revenue, and average member spend.
• Identify opportunities to increase revenue through membership growth, programming, pricing strategy, and operational efficiencies.
• Partner with the GM to support budgeting, forecasting, and financial reporting.

Qualifications

• 3-5 years of leadership experience in hospitality, private clubs, restaurants, or premium venues.
• Bachelor's degree in hospitality, business, finance, or a related field preferred.
• Strong financial acumen with experience managing budgets, forecasting, and driving profitability.
• Experience in membership-based or relationship-driven environments preferred.
• Sales mindset with the ability to support revenue growth and member acquisition.
• Exceptional interpersonal and communication skills with a polished, professional presence.
• Highly organized with the ability to manage multiple priorities in a dynamic environment.
• Experience in collegiate or sports/entertainment venues is a plus.
• Relationship-driven leader who thrives in a member-facing environment.
• Business-minded operator who understands both hospitality and revenue performance.
• Able to take ownership of the club as their own and is passionate about building a best-in-class membership experience.

Pay & Benefits

This role pays an annual salary of $85,000-$100,000 and is bonus eligible. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).