Club Food & Beverage Manager - Soho House Chicago

About the role

At Soho House, a Food & Beverage Manager is responsible for managing service, quality control, and ensuring a consistent F&B experience under the direction of the General Manager. The F&B Manager oversees daily, weekly, and monthly delivery of special projects while ensuring an optimal experience for members, guests, and staff. This role focuses on leadership in the hospitality industry through P&L review, forecasting, hiring, inventory management, vendor relationships, and optimizing business operations. A successful Food & Beverage Manager maximizes sales and revenue by building customer relationships, driving efficiency, and implementing effective processes.

Responsibilities

• Act as an influential leader who proactively manages operations in conjunction with the General Manager to ensure service, staffing, and member/guest experience exceed expectations while meeting profit targets.
• Deliver exceptional guest service and communicate effectively with members, guests, and staff to maintain high levels of internal and external customer service.
• Partner with internal and external stakeholders to create, design, train, and implement exceptional menus, purchase goods, and continuously improve offerings.
• Proactively identify customer needs and develop action plans to enhance experiences and mitigate risks.
• Engage with and comply with HR (People & Development) guidelines, supporting recruitment efforts to attract, retain, and train high-performing staff.
• Establish targets, KPIs, schedules, policies, and procedures to drive operational excellence.
• Foster transparency, open communication, team awareness, ownership, and accountability with an emphasis on motivation and teamwork.
• Ensure compliance with allergy procedures and maintain a clean, sanitary, healthy, and safe work environment for staff, members, and guests.
• Provide weekly and daily recaps covering service standards, allergy procedures, staffing, sales, profit, and proactive solutions to mitigate future risks.

Requirements

• Minimum of 5+ years’ experience in a similar capacity.
• Detail-oriented, process-driven, and capable of problem-solving in high-volume, fast-paced environments.
• Experience with POS (or alternative), OpenTable, Opera, or other hospitality-driven technologies.
• Passionate and influential leader who communicates effectively cross-functionally and drives efficient best practices through service.
• Knowledgeable about food and beverage trends, best practices, and local health and safety compliance regulations.
• Ability to manage personnel and meet or exceed financial targets.
• Guest-oriented, service-minded, flexible, and proactive.

Physical Requirements

• Ability to seize, grasp, turn, and hold objects with hands.
• Capable of making fast-paced movements across the property.
• Ability to move, pull, push, carry, or lift at least 30 pounds.
• Occasionally required to kneel, bend, crouch, and climb.
• Ability to perform physical activities such as lifting, cleaning, and stooping.
• Must be able to stand, walk, lift, and bend for long periods of time.

Benefits

• Health Care + 401K: Full-time employees are eligible for full benefits, including medical, dental, and vision, as well as a retirement fund with a 2% match.
• Paid Time Off: Full-time employees receive sick, personal, and vacation days.
• Career Development: Opportunities for domestic or international career progression, both managerially and technically.
• Soho Impact: Empowering the Soho House community through mentoring, apprenticeships, local outreach, and sustainability initiatives.
• Learning & Development: Access to an extensive range of internally and externally run courses for all employees.
• Cookhouse & House Tonic: Monthly calendars featuring trips, trainings, and events celebrating food and drink, available to all employees.
• Team Events: Monthly fun events such as fitness sessions, cinema screenings, and art classes.
• Team Meal: Substantial meal provided free of charge while on duty in Houses & Restaurants.

Pay

In accordance with Illinois law, the salary range for this role if filled within Chicago is $76,000—$81,000 USD. The range for other geographies may vary based on market differences. Actual compensation will be determined based on experience and other factors permitted by law.