Club Director

Key Job Responsibilities

• Set clear expectations and hold staff accountable for performance, professionalism, attendance, safety and program delivery.
• Build a cohesive, mission-driven team through regular communication, coaching, observation and feedback.
• Recruit, onboard, schedule and retain qualified employees, interns and volunteers.
• Address performance concerns and staff conflicts promptly and appropriately.
• Develop emerging leaders and create opportunities for staff to grow.

Safety and Club Operations

• Maintain consistent oversight of all areas of the Club and know what is happening throughout the building.
• Ensure staff follow youth supervision, incident-reporting, emergency-response and other safety procedures.
• Respond calmly and decisively to emergencies, behavioral concerns and unexpected operational challenges, escalating serious concerns promptly.
• Ensure the facility is clean, secure, functional, welcoming and ready for youth each day, coordinating repairs and building needs with Facilities & Safety.

Program Quality and Youth Experience

• Oversee programs and activities to ensure they are structured, engaging, age-appropriate and aligned with organizational goals and Boys & Girls Clubs of America standards.
• Monitor program quality through direct observation, data, and member feedback, ensuring expectations are met.
• Build meaningful relationships with members while ensuring appropriate boundaries and consistent behavior-management practices.
• Maintain meaningful relationships with members and work with staff and families to address member needs, disciplinary concerns and barriers to participation.

Club Performance and Results

• Develop and implement strategies to increase enrollment, daily attendance, retention and program participation.
• Monitor membership and participation data, ensure records are accurate and use results to guide outreach and improvement efforts.
• Build strong relationships with parents and caregivers through proactive, respectful and responsive communication.
• Own the Club's performance against organizational goals, site targets, approved budget, grant commitments and corrective action plans.
• Partner with Finance and Program Services leadership to develop the annual budget, review budget-to-actual results and address variances responsibly.
• Ensure assigned grants are implemented as promised, including required programs, participation, staffing, purchases, documentation and outcomes.
• Maintain accurate and timely program, attendance, spending and grant records; communicate emerging risks or resource needs early enough for corrective action.
• Use data and operating information to identify concerns, improve systems and make timely decisions.

Community Representation

• Serve as the primary site-level representative to schools, parents, neighborhood organizations, volunteers, funders and community partners.
• Build and maintain partnerships that expand opportunities, resources, experiential learning and support for members.
• Identify opportunities to strengthen the Club's visibility, reputation and connection to the surrounding community.
• Cookordinate partner activities and ensure external relationships align with organizational priorities, youth-safety requirements and the needs of the Club.

Other Responsibilities

• Plan and support Club events, family activities and special initiatives.
• Transport youth in BGCH vehicles as required and permitted.
• Attend required meetings and trainings.
• Perform other related responsibilities as organizational needs evolve.

Supervisory Responsibility

• Manages all full-time and part-time staff in the Club site.
• Will also supervise interns, volunteers, seasonal staff and others assigned to Club activities or programs.
• Expected Hours of Work: School Year: Monday through Friday, primarily 10:00 a.m. to 7:00 p.m. Summer Camp: Monday through Friday eight hours between 8:00 a.m. to 6:00 p.m., as designated by supervisor Occasional morning, evening, weekend and overnight work may be required. Work may require local and occasional distant overnight travel.

Requirements

• Four-year degree from an accredited college or university or the equivalent work experience which is two years for every one year of college (8 years).
• A minimum of 2 years supervisory experience, including coaching, performance management, scheduling, hiring, and onboarding.
• Demonstrated ability to manage daily operations and make sound decisions under pressure.
• Experience using data, goals and performance information to improve results.
• Experience managing a youth-serving, educational, community-based or multi-program site.
• Experience with budgets and grants, compliance.
• Strong verbal, written, organizational and interpersonal communication skills.
• Computer proficiency, including Microsoft Office and the ability to learn required data systems.
• Strong commitment to youth safety, inclusion, ethical conduct and professional boundaries.
• Valid Connecticut driver's license and ability to obtain the required Public Service License endorsement within six months of employment.
• Ability to obtain and maintain CPR and First Aid certification.

Salary Description

$65,000 - $75,000