Club Concierge - Snowmass Mountain Club - Winter

About the role

The Club Concierge provides high-level personalized service to all members and their guests while maintaining the professional standards of a private mountain club. The role focuses on creating a welcoming, comfortable environment, managing amenity-style snack and beverage offerings, and assisting with daily needs such as activity coordination, equipment logistics, and local arrangements. This position reports to the Club Manager.

Responsibilities

• Greet and engage with members and guests by name, offering a warm and attentive welcome
• Maintain, stock, and present complimentary snack and beverage offerings (e.g., chips, soft drinks, charcuterie boards) to reflect club standards
• Monitor lounge cleanliness and ambiance, ensuring a consistently comfortable, orderly, and well-stocked space
• Coordinate ski valet services including equipment storage, retrieval, and assistance with rentals or tuning
• Assist members with local reservations for dining, activities, spa appointments, and transportation
• Maintain accurate records of guest visits and transactions (e.g., day tickets, guest use limits)
• Communicate efficiently with internal departments including ski concierge, valet, and Membership Office to fulfill member requests
• Assist with light administrative tasks including email communication, package handling, and member account documentation
• Support inventory tracking and retail sales for club merchandise, as applicable
• Provide information on Mammoth and surrounding area conditions, activities, and events
• Report member feedback, issues, or complaints to the Club Manager in a timely manner
• Perform other duties as assigned

Requirements

• High school diploma or equivalent required
• Prior experience in a hospitality or private club setting preferred
• TIPS or alcohol service certification helpful but not required
• Food Handler Certification preferred

Work Environment & Physical Demands: Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required; regularly work indoors with no adverse conditions; must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance.

Skills

• Strong guest service orientation with discretion and professionalism
• Knowledge of greater Mammoth area activities and seasonal offerings
• Basic food and beverage service experience, including snack and beverage presentation
• Working understanding of ski equipment and mountain operations
• Computer proficiency; comfortable with data entry and internal communication platforms
• Strong organizational and multitasking skills
• Ability to work autonomously and collaborate with other departments
• Clear, professional verbal communication; bilingual skills helpful
• Calm under pressure and responsive in fast-paced, high-service environments
• Basic inventory and record-keeping abilities
• Ability to lift and carry light supplies or equipment when needed
• Flexible schedule, including weekends and holidays

Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Dependent Ski Passes
• Other company perks
• Enrollment dates differ across the various programs

Schedule

Flexible schedule, including weekends and holidays (seasonal full-time/part-time position).