Club Concierge - Mammoth Lakes Mountain Club - Winter

About the role

The Club Concierge provides high-level personalized service to all members and their guests while maintaining the professional standards of a private mountain club. The role focuses on creating a welcoming, comfortable environment, managing amenity-style snack and beverage offerings, and assisting with daily needs such as activity coordination, equipment logistics, and local arrangements. This position reports to the Club Sales Operations Manager.

Job Posting Deadline: Applications for this position will be accepted until September 27, 2026.

Responsibilities

• Greet and engage with members and guests by name, offering a warm and attentive welcome
• Maintain, stock, and present complimentary snack and beverage offerings (e.g., chips, soft drinks, charcuterie boards) to reflect club standards
• Monitor lounge cleanliness and ambiance, ensuring a consistently comfortable, orderly, and well-stocked space
• Coordinate ski valet services including equipment storage, retrieval, and assistance with rentals or tuning
• Assist members with local reservations for dining, activities, spa appointments, and transportation
• Maintain accurate records of guest visits and transactions (e.g., day tickets, guest use limits)
• Communicate efficiently with internal departments including ski concierge, valet, and Membership Office to fulfill member requests
• Assist with light administrative tasks including email communication, package handling, and member account documentation
• Support inventory tracking and retail sales for club merchandise, as applicable
• Provide information on Mammoth and surrounding area conditions, activities, and events
• Report member feedback, issues, or complaints to the Club Manager in a timely manner
• Perform other duties as assigned

Requirements

• High school diploma or equivalent required
• Prior experience in a hospitality or private club setting preferred
• TIPS or alcohol service certification helpful but not required
• Food Handler Certification preferred

Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required; regularly work indoors with no adverse conditions; must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance.

Skills

• Strong guest service orientation with discretion and professionalism
• Knowledge of greater Mammoth area activities and seasonal offerings
• Basic food and beverage service experience, including snack and beverage presentation
• Working understanding of ski equipment and mountain operations
• Computer proficiency; comfortable with data entry and internal communication platforms
• Strong organizational and multitasking skills
• Ability to work autonomously and collaborate with other departments
• Clear, professional verbal communication; bilingual skills helpful
• Calm under pressure and responsive in fast-paced, high-service environments
• Basic inventory and record-keeping abilities
• Ability to lift and carry light supplies or equipment when needed
• Flexible schedule, including weekends and holidays

Benefits

• Seasonal full-time position
• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks