Cloud Technical Solutions Engineer, Storage and Database

About the role

The role requires working in a shift pattern or non-standard work hours as required, which may include weekend work.

Responsibilities

• Manage customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an in-depth knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported challenges, and building tools for faster diagnosis.
• Work closely with Product and Engineering teams to improve the supportability, products, and interact with Site Reliability Engineering teams to drive high-quality production.

Requirements

• Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
• 9 years of experience reading/debugging in Java, C, C++, software framework, Python, Shell, Perl, or JavaScript.
• 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience working with SQL/NoSQL databases.

Preferred qualifications

• Experience with virtualization and containers (Docker, containers), Kubernetes, image repositories, container tooling (docker client, kubectl).
• Experience writing and executing SQL queries against large datasets and log files, to troubleshoot technical issues and analyze usage patterns.
• In-depth network troubleshooting experience, including collecting and reading packet captures.
• Knowledge of core data structures and concepts: HTTP protocol, web frameworks, and common web technologies.
• System/network administrator level knowledge of Linux/Unix or operating systems (from Kernel to Shell and beyond, file systems and client-server protocols).

Qualifications

• Minimum qualifications: Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
• Preferred qualifications: Experience with virtualization and containers (Docker, containers), Kubernetes, image repositories, container tooling (docker client, kubectl).

Skills

• Technical expertise in Java, C, C++, software framework, Python, Shell, Perl, or JavaScript.
• Experience with SQL/NoSQL databases.
• Network troubleshooting experience.
• Knowledge of core data structures and concepts: HTTP protocol, web frameworks, and common web technologies.
• System/network administrator level knowledge of Linux/Unix or operating systems.

Benefits

• Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
• US: $150000 - $218000 (USD) + 15% bonus target + equity + benefits