Cloud Technical Solutions Developer, Storage and Databases

About the role

The role requires working in a shift pattern or non-standard work hours as required, which may include weekend work. For Canada applicants, this posting is for an existing vacancy. Google uses AI tools to assess candidates during the hiring process.

Responsibilities

• Work as part of a team of Developers/Consultants that globally ensures 24-hour customer support.
• Manage customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for sales and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an in-depth knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer-reported issues, and building tools for faster diagnosis.
• Work closely with Product and Development teams to improve supportability, products, and interact with Site Reliability Developers teams to drive high-quality production.

Requirements

• Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
• 9 years of experience reading/debugging in Java, C, C++, software framework, Python, Shell, Perl, or JavaScript.
• 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience working with SQL/NoSQL databases.

Preferred qualifications

• Experience with virtualization and containers (Docker, containers), Kubernetes, image repositories, container tooling (docker client, kubectl).
• Experience writing and executing SQL queries against large datasets and log files, to troubleshoot technical issues and analyze usage patterns.
• In-depth network troubleshooting experience, including collecting and reading packet captures.
• Knowledge of core data structures and concepts: HTTP protocol, web frameworks, and common web technologies.
• System/network administrator level knowledge of Linux/Unix or operating systems (from Kernel to Shell and beyond, file systems and client-server protocols).

Qualifications

• Minimum qualifications: Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
• Preferred qualifications: Experience with virtualization and containers (Docker, containers), Kubernetes, image repositories, container tooling (docker client, kubectl).

Skills

• Technical expertise in Java, C, C++, software frameworks, Python, Shell, Perl, or JavaScript.
• Experience with SQL/NoSQL databases.
• Network troubleshooting experience.
• Knowledge of core data structures and web technologies.
• Linux/Unix system/network administrator level knowledge.

Benefits

• US: $150,000 - $217,000 (USD) + 15% bonus target + equity + benefits
• Canada: $144,000 - $147,000 (CAD) + 15% bonus target + equity + benefits

Pay

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Schedule

Work as part of a team of Developers/Consultants that globally ensures 24-hour customer support.