Cloud Technical Program Manager

About the role

Manage programs or projects for a defined product and/or service scope for customer contracts with medium or high risk probability.

Responsibilities

• Plan customer projects and keep plans updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule, and quality (CSSQ).
• Assure consistency among project financial, product, and service forecast activities.
• Determine delivery approach alternatives and manage the selection of the final recommended approach to delivery.
• Manage customer relationships during delivery and serve as the primary interface towards customers in activities related to the contract scope, including handling customer complaints, corrective actions, and changing requirements.
• Prepare clear and effective communication plans and ensure proactive communication of all relevant information to the customer and all stakeholders.
• Monitor and ensure project delivery within the approved budget, profitability forecast, and planned scope.
• Ensure data in all project-related tools and repositories is kept up-to-date and with high quality.
• Work may be performed at various unanticipated locations throughout the U.S.

Requirements

• U.S. Bachelor’s degree or foreign equivalent degree in Electrical Engineering or Electronic Engineering.
• Three (3) years of experience as an Information Technology Project Management or Service Delivery Management professional.

Skills

• Three (3) years of experience in each of the following:
  • GSM, Fixed and TCP/IP Networks, Oracle, and Unix.
  • Incident management and escalation support for production systems.
  • Root cause analysis for complex technical incidents.

Location

999 West Big Beaver Road, Troy, MI 48084

Schedule

8 AM to 5 PM