Cloud Technical Program Manager

Position Overview

Entrust is currently looking for a Cloud Technical Program Manager to join our team. This position is based in our Shakopee, Minnesota, or Ottawa, Canada, office and will report to the VP, SaaS & Infrastructure Operations.

Key Responsibilities

• Act as the primary liaison between the organization and the cloud managed services provider, ensuring alignment on SLAs, deliverables, roadmaps, and escalation processes.
• Orchestrate initiatives across Service, DevOps, SRE, R&D, Security, Compliance, Product Management, FinOps, and Customer Success teams to ensure unified execution.
• Drive incident management processes, change advisory board reviews, capacity planning, and SLA compliance monitoring across the platform.
• Coordinate security operations, PCI-DSS compliance, vulnerability management, and third-party risk management (TPRM) assessments with both internal and partner teams.
• Oversee and report on the end-to-end release lifecycle, coordinating between R&D and the managed service partner to ensure timely and reliable deployments.
• Provide regular executive reporting on platform health, SLA performance, incidents, risks, and program milestones. Facilitate operational review meetings with internal and partner leadership.
• Support the expansion of the cloud platform to additional regions and product lines, ensuring governance models, SOWs, and operational playbooks scale effectively.
• Own the planning and execution of service transition activities, including onboarding, knowledge transfer, and reversibility/exit strategy development.

Basic Qualifications

• 8+ years of experience in Technical Program Management, with at least 5 years focused on cloud infrastructure, SaaS operations, or platform engineering programs.
• Proven experience managing third-party/vendor relationships in a managed services or outsourced operations model.
• Strong technical understanding of cloud platforms (AWS, Azure, or GCP), CI/CD pipelines, Infrastructure-as-Code (IaC), and containerization technologies.
• Deep familiarity with SRE practices, incident management, change management (CAB/CCB), and SLA/SLO governance.
• Experience managing global/multi-region cloud platform expansions.
• Familiarity with FinOps practices, cloud cost optimization, and spend governance.
• Experience in security-sensitive industries (financial services, payments, identity management).
• Experience with observability stacks (Splunk, Grafana, ELK) and SIEM platforms.
• Experience with regulatory compliance frameworks such as PCI-DSS, SOC 2, or ISO 27001.
• Exceptional stakeholder management and communication skills, with the ability to influence across engineering, security, product, legal, and executive leadership.
• PMP, PgMP, or similar program management certification; ITIL or cloud certifications (AWS Solutions Architect, Azure Administrator) are a plus.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).

Key Competencies

• Cross-functional leadership and influence without authority.
• Vendor and contract governance.
• Risk identification and mitigation.
• Executive communication and reporting.
• Agile and ITIL methodologies.
• Data-driven decision making.

About Entrust

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together. Join us. Together we’ll create solutions for a more secure world—together.

Compensation Range

In the US: The anticipated starting base pay for this position is: $129,030-$189,244 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

In Canada: The pay range for this position is $109,000 - $159,000 per year. This position is also eligible for the company's discretionary annual incentive plan. Actual compensation will be determined based on education, skills and experience. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive benefits, vacation, paid time off and paid holidays. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

For US Roles, Or Where Applicable Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian Roles, Or Where Applicable Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com.

Recruiter Grace Rusingiza
Grace.Rusingiza@entrust.com