Cloud Technical Account Manager, WWPS Partners PS

About the Role

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

AWS Enterprise Support Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, GenAI, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

Responsibilities

• Provide consultative architectural and operational guidance delivered in the context of customer's applications and use-cases to help them achieve the greatest value from AWS.
• Work with customers to provide tailored engagements including Strategic Business Reviews, Security Improvement Programs, guided Well-Architected reviews, workshops, and a range of proactive services.
• Consult on architecture, governance, security, and operations and other pillars of building on AWS.
• Effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Proactively keep customers' AWS environments operationally healthy and resilient.
• Develop close relationships with customers to understand their business/operational needs and technical challenges.
• Act as the centerpiece of value to Enterprise Support customers and the 'voice of the customer' within AWS.

Basic Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or 4+ years of technical work experience.
• 2+ years of technical engineering experience.
• Experience in Information Technology operations.

Preferred Qualifications

• Experience in internal enterprise or external customer-facing environment as a technical lead.
• Experience with development in a distributed systems environment.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services or other cloud offerings.
• Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions.
• Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s).
• Strong foundation in data modeling, database design, and architecting data solutions that support scalable, well-structured systems.
• Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges.

Additional Requirements

• Ability to travel 10% or more as needed.
• Must be a US Citizen.

Pay & Benefits

Base salary range for this position:

• USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually
• USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually

Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

This response is AI-generated, for reference only.