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Jobs · Consulting · Virginia

Cloud Technical Account Manager, WWPS Partners PS

Amazon Web Services (AWS) · Herndon, VA · 3 wk ago
ConsultingFull-time

About the role

AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, GenAI, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

Responsibilities

  • Provide consultative architectural and operational guidance delivered in the context of customer’s applications and use-cases to help them achieve the greatest value from AWS.
  • Work with their customer to provide tailored engagements including Strategic Business Reviews, Security Improvement Programs, guided Well-Architected reviews, workshops, and a range of proactive services.
  • Consult on architecture, governance, security, and operations and other pillars of building on AWS.
  • Represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
  • Provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient.
  • Develop strong relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

Requirements

  • Bachelor's degree in computer science, engineering, mathematics or equivalent, or 4+ years of technical work experience.
  • 2+ years of technical engineering experience.
  • Experience in Information Technology operations.

Qualifications

  • Experience in internal enterprise or external customer-facing environment as a technical lead.
  • Experience with development in a distributed systems environment.
  • Experience in a 24x7 operational services or support environment.
  • Experience with AWS services or other cloud offerings.
  • Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions.
  • Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s).
  • Strong foundation in data modeling, database design, and architecting data solutions that support scalable, well-structured systems.
  • Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges.

Skills

  • Technical acumen and customer-facing skills.
  • Ability to travel 10% or more as needed.

Benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Pay

USA, VA, Arlington - 131,300.00 - 177,600.00 USD annually
USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually

Schedule

Full-time

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