Cloud Support Engineer (SRE Development)
F5 · Denver, Colorado, United States · 1 mo ago
Information Technology$125k–$187k/yrFull-time
Key Responsibilities
- Proactive Monitoring & Uptime Assurance
- Support a 24/7 operational model
- Customer-Centric Incident Response
- Develop Team Collaboration
- SRE Development
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
- 1–3+ years of experience in technical support, systems administration, or a similar role
- Strong understanding of SaaS environments and cloud-based architectures (preferably AWS)
- Proficiency in at least one scripting language (e.g., Python)
- Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)
- Experience working with ticketing systems
- Strong problem-solving and analytical skills
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a team environment
- Willingness to learn new technologies and adapt to evolving requirements
Preferred Qualifications
- Experience with monitoring and observability tools (e.g., Prometheus, Grafana)
- Familiarity with configuration management tools (e.g., Terraform)
- Experience working with cloud infrastructure technologies
- Exposure to SRE principles and reliability engineering practices
- Strong understanding of networking fundamentals
- Experience with databases (PostgreSQL), operating systems (Linux), and Kubernetes