Cloud Support Engineer (SRE Development)

Key Responsibilities

• Proactive Monitoring & Uptime Assurance
• Support a 24/7 operational model
• Customer-Centric Incident Response
• Develop Team Collaboration
• SRE Development

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
• 1–3+ years of experience in technical support, systems administration, or a similar role
• Strong understanding of SaaS environments and cloud-based architectures (preferably AWS)
• Proficiency in at least one scripting language (e.g., Python)
• Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)
• Experience working with ticketing systems
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a team environment
• Willingness to learn new technologies and adapt to evolving requirements

Preferred Qualifications

• Experience with monitoring and observability tools (e.g., Prometheus, Grafana)
• Familiarity with configuration management tools (e.g., Terraform)
• Experience working with cloud infrastructure technologies
• Exposure to SRE principles and reliability engineering practices
• Strong understanding of networking fundamentals
• Experience with databases (PostgreSQL), operating systems (Linux), and Kubernetes