Cloud Success Content Development Manager

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. The Global Training organization produces content for all instructor-led, one-to-many customer enablement opportunities.

About the role

You will own meaningful content development projects from scoping through delivery, sharpen your product expertise, and set the bar for learning content quality across the team. If you are energized by making complex technology accessible and love seeing your work directly impact how customers succeed, this is your opportunity to do that at scale.

Responsibilities

• Lead the development of multi-modal learning content projects—presentations, guides, hands-on training, assessments, event content, and video-based training—from scoping through delivery.
• Develop and maintain deep subject-matter expertise on Salesforce products and translate complex concepts into simple, accessible, and effective learning content for customers.
• Drive collaboration with content strategists, product managers, subject-matter experts, and stakeholders to ensure technical accuracy, relevance, and strategic alignment.
• Lead content maintenance efforts and ensure timely updates in response to product releases.
• Define, uphold, and advance quality standards for all learning deliverables, serving as a quality bar raiser for the team.
• Actively leverage AI tools to optimize content development workflows, enhance content quality, and drive efficiency; help establish best practices for AI-assisted content development across the team.

Requirements

• 6+ years of experience in a role requiring deep product knowledge (e.g., Technical Consultant, Solutions Engineer, Customer Success Manager, Support Engineer, Product Support, Salesforce Administrator) with a demonstrated track record of teaching, training, or enabling others, OR 6+ years of experience in curriculum development, instructional design, or technical content creation.
• Demonstrated ability to lead content development projects, managing scope, timelines, and cross-functional stakeholders.
• Passion for technology and a talent for explaining complex concepts in a clear, accessible manner.
• Degree or equivalent relevant experience (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience).
• Excellence in written and verbal communication, strong organizational and project management skills, and the ability to manage multiple priorities and deliverables.
• Experience using AI tools to enhance work processes and content development workflows.

Preferred Qualifications

• Direct experience with Salesforce products and technologies.
• Experience with AI-assisted content development tools and workflows (e.g., using generative AI for content drafting, research, or localization).
• Experience creating and leading educational content (e.g., writing knowledge base articles, recording short tutorials, leading training sessions, presenting at user groups or conferences).
• Solid understanding of adult learning principles and instructional design methodologies.
• Background in technical writing or software documentation.
• Knowledge of Agile methodologies and experience with learning management systems and content development tools.

Pay

The typical base salary range for this position is $148,500 – $223,900 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits.

Benefits

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) and employee stock purchasing program

More details about company benefits can be found at salesforcebenefits.com.