Cloud Solutions Engineer: IV

About the role

This role is for a Cloud Solutions Engineer IV position with SoCal Gas, with 2 openings available until Tuesday EOD. Additional information can be found from the manager.

Responsibilities

• Deliver enhancements, maintenance, and ongoing support of the SAP ISU environment.
• Build, configure, tune and implement automation for cloud lifecycle and operational improvement.
• Support the web interface used by customers to access their cloud environment.
• Responsible for evaluation, development, implementation, optimization, performance, and configuration of customer cloud environments.
• Establish and maintain proficiency on emerging technologies through self-study and on-the-job training.
• Escalate issues and defects as necessary.
• Work directly with escalation teams (development, network, or engineering) until incidents are fully resolved.
• Provide routine communication with customers on progress, status, and root cause.
• Work directly with architects to help reproduce and resolve issues.
• Knowledge of industry standards and standards organizations (e.g. ITIL, TOGAF, PMP).
• Day-to-day responsibilities include:
• Support SAP IS-U applications throughout go-live, hypercare, and system stabilization.
• Develop, enhance, and maintain custom ABAP code.
• Build and support RICEFW objects, including reports, interfaces, conversions, enhancements, forms, and workflows.
• Develop and support SAP BTP and UI5 applications.
• Manage and prioritize technical tickets in a fast-paced environment.
• Troubleshoot production issues and drive defects through resolution against established targets.
• Collaborate with functional, integration, Basis, security, and project teams to resolve technical issues.
• Support SAP integrations with external systems as needed.
• Participate in code reviews, testing, deployment, and production support activities.
• Work proactively with minimal supervision while managing multiple critical priorities.
• Contribute to ongoing system enhancements and technical improvements.

Qualifications

• Must-have qualifications:
• 10 years of SAP ABAP development experience and/or Security experience.
• 5 years of hands-on SAP IS-U development experience.
• Strong understanding of RICEFW concepts.
• Hands-on experience with SAP BTP functionality.
• SAP BTP UI5 development capability.
• Major Market Billing experience.
• Print work bench experience.
• Bachelor's degree required.
• Nice-to-have qualifications:
• Experience with SAP Integration Suite.
• Experience with SAP C4C V2.
• Utility industry experience supporting customer information systems (CIS).